Consultant - Client Relations
3 months ago
**Responsibilities**
- Ensure the **implementation of client-specific processes** among Customer Service (CS) teams, including those from Relocation Management Companies (RMCs) and local clients.
- Provide **timely updates to RMCs/local HR contacts** regarding delivered programs or changes in service requests.
- Coordinate various services such as **area orientation, home search, settling-in, departure services**, and other country-specific relocation services.
- Keep **clients updated on process changes** (immigration, documentation, etc.) and assist with necessary documentation, authorizations, and approvals.
- Ensure **100% retention** of authorized accounts and assignees for the year.
- Maintain **high-quality service standards**, accurate record-keeping, reporting, and timeliness.
- Address expat concerns, ensuring timely assistance according to their assignment or contract guidelines.
- Ensure **timely closure of files** related to each relocation case.
Pay: QAR5,500.00 - QAR6,000.00 per month
Application Question(s):
- Do you have knowledge of local Real Estate?
**Experience**:
- dealing with international clients: 2 years (required)
Expected Start Date: 01/10/2024
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