Front Desk Agent

3 days ago

Doha, Qatar Emprego QA Full time

**About Us**

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha - The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

**Your day to day**

We have an exciting new opportunity for a professional and enthusiastic individual to join our great Front Desk / Reception team, who provide a friendly welcome and efficient customer service to our guests. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location. - Check guests in, issue room keys, provide information on hotel services and room location - Ensure required identification is taken from guests at check-in in line with local legislative requirements - Answer phones in a prompt and courteous manner - Up-sell rooms where possible to maximize hotel revenue - Answer, record, and process all guest calls, messages, requests, questions, or concerns - Record guest preferences in the system - Check guests out, including resolving any late or disputed charges - Accurately process all cash and credit card transactions using established procedures - Issue, control and release guest safe-deposit boxes in line with hotel procedures - Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up -Take action to solve guest problems/complaints using appropriate service recovery guidelines - Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty - May routinely book guest reservations for individuals and/or groups that are requested either by - Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. - Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

**What we need from you**

Ideally, you'll have previous hotel experience in a front office environment and a real passion for delivering great customer service. You'll be known for your dynamic personality and superior communication skills plus you'll have the flexibility to work various shifts including mornings, evenings, weekends, and public holidays.

**What we offer**

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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