Tech Support Analyst
2 weeks ago
Qatar
- Information Technology (IT)
- Group Functions
**Job Reference #**
- 263383BR
**City**
- Doha
**Job Type**
- Full Time
**Your role**
- With this role you will have to independently work on incidents and problem tasks and manage larger business critical incidents in cooperation with L3 - businessWe’re looking for an IT support analyst to:
- support the Service & Product Manager across several technical domains
- driving production incidents to resolution
- define workarounds for known errors and initiate process improvements
- maintain a close collaboration with business and software product manager
- work collaboratively with internal/external teams, always focusing on the best approach for the bank
- participate to the 7x24h On-Call Rota with the team
**Your team**
**Your expertise**
- ideally 7+ years of hands-on experience with platforms like Linux & Solaris Unix and Windows
- proficient scripting skills (UNIX Shell, PERL, PowerShell, etc.) is highly recommended
- solid database knowledge on database products like Oracle, MySQL and MSSQL
- proficient with software tools, such as JIRA, Confluence, App Dynamics, SPLUNK
- solid knowledge of MS OFFICE tools suite
- ITIL and process excellence know-how
- ability to solve complex issues, good at problem statement analysis and solution design thinking. In-depth analytical skills are highly desirable.
- previous knowledge working with ServiceNow would be an advantage
**About us**
- UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
- With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?
**How we hire**
**Join us**
- At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
- From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?
**Disclaimer / Policy Statements**
- UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
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