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Human Resources Manager

1 month ago

Doha, Qatar Wyndham Hotels & Resorts Full time

**Job Summary**

The Manager of Human Resources is responsible for staffing qualified personnel; ensuring employment statute compliance; overseeing all aspects of wage, benefit, worker’s compensation unemployment; training program direction, implementation and administration; and employee relations coaching, counseling, and discipline.

**Education & Experience**
- At least 5 years of progressive Human Resources experience in a hotel or a related industry; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 3 or more years of related experience.
- Previous supervisory responsibility required.
- College coursework in related fields helpful
- Familiarity with and knowledge of employment laws required.

Physical Requirements
- Long hours are sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

**General Requirements**
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel-required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain the confidentiality of information.
- Perform other duties as requested by management.

**Fundamental Requirements**
- Direct and supervise Human Resources staff.
- Prepare and maintain the Human Resources budget.
- Maintain thorough and current knowledge of all Human Resources/employee regulations and laws, and ensure that the property is in compliance.
- Participate in EEO, Unemployment, Wage & Hour, Worker’s Compensation, OSHA, ADA, Immigration, and Naturalization Service hearings. Implement policies and programs to guarantee compliance.
- Communicate new policies, information, and directives to all employees.
- Instruct staff in the interpretation of HR policies and procedures.
- Ensure staff compliance with HR policies and procedures.
- Coordinate and monitor recruitment, screening, and reference checking of all non-exempt personnel.
- Recruit, interview and recommend all exempt personnel.
- Maintain employee benefits programs.
- Set up, approve, and maintain all wage and salary programs, including performance evaluations.
- Recommend and/or approve all employee transitions, i.e. new hire, transfer, promotion, etc.
- Maintain open door policy.
- Monitor and analyze turnover statistics.
- Conduct training classes.
- Update and submit required reports in a timely manner.
- Participate in and monitor safety committee in compliance with Loss Prevention SOP’s.
- Ensure compliance with all HR related Loss Prevention SOP’s.
- Establish and maintain safety incentive program.
- Become a certified trainer in all current HR training modules.
- Practice positive employee relations, including coaching, counseling & discipline.
- Develop and maintain “no cost” benefit programs.
- Participate in and monitor orientation programs.
- Develop managers for future advancement.
- Ensure managers are using coaching, counseling and discipline to address issues/concerns.
- Ensure Associate Opinion Survey is completed by all employees.
- Condense and expedite paperwork, develop internal communications, improve record keeping.
- Develop and maintain suggestion box program.
- Plan and edit employee newsletter.
- Manage all personnel files.
- Develop and monitor recruitment resources.

**Job Summary**:
The Director of Human Resources is responsible for staffing qualified personnel; ensuring employment statute compliance; overseeing all aspects of wage, benefit, worker’s compensation unemployment; training program direction, implementation and administration; and employee relations coaching, counseling and discipline.

**Education & Experience**:

- At least