Fine Dining Restaurant Supervisor

7 months ago

Doha, Qatar Rise Group Full time

**Starting salary**: QAR 3,500++ (Shared accommodation and transportation)

**Job Summary**:
The Restaurant Service Supervisor is responsible for overseeing the efficient and smooth operation of the restaurant service team. They will ensure that customers receive excellent service, monitor staff performance, and maintain a positive and welcoming atmosphere for guests. The supervisor will lead by example, provide guidance and training to the service staff, and work closely with other restaurant management to achieve overall operational goals.

**Responsibilities**:

- Supervise the restaurant service team, including servers, hosts/hostesses, and bussers, and ensure adherence to established service standards and procedures.
- Provide exceptional customer service by promptly addressing guest inquiries, concerns, and complaints to ensure a positive dining experience.
- Train and mentor service staff on proper service techniques, menu knowledge, and suggestive selling strategies to enhance customer satisfaction and increase revenue.
- Monitor staff performance, provide constructive feedback, and conduct regular performance evaluations to identify areas for improvement and recognize exceptional performance.
- Coordinate and organize the restaurant floor to ensure smooth and efficient service, including seating arrangements, table turnovers, and handling reservations.
- Assist with the creation and implementation of service-related policies, procedures, and training materials to maintain consistency and high standards of service.
- Collaborate with the kitchen staff to ensure efficient communication and coordination between the front-of-house and back-of-house teams.
- Manage inventory of service-related supplies, such as tableware, linens, and condiments, and submit orders as needed to maintain adequate stock levels.
- Maintain a clean and organized dining area, including tables, chairs, and service stations, and ensure compliance with health and safety regulations.
- Handle cash transactions, process payments, and reconcile cash drawers at the end of each shift.
- Stay updated on industry trends, new menu items, and promotions to effectively communicate information to staff and customers.
- Assist in resolving staffing conflicts, scheduling shifts, and ensuring appropriate staffing levels to meet customer demand.

**Requirements**:

- Previous experience in a supervisory role within the restaurant industry.
- Excellent interpersonal and communication skills to interact with customers and staff effectively.
- Strong leadership abilities and the ability to motivate and inspire a team.
- In-depth knowledge of food and beverage service techniques, including wine pairing and suggestive selling.
- Exceptional customer service skills with the ability to handle challenging situations calmly and professionally.
- Ability to work in a fast-paced environment and make quick decisions while maintaining attention to detail.
- Knowledge of health and safety regulations and the ability to ensure compliance.
- Flexible availability, including evenings, weekends, and holidays.
- High school diploma or equivalent; additional certification or training in restaurant management is a plus.

**Job Types**: Full-time, Permanent

**Salary**: From QAR3,500.00 per month

Application Question(s):

- In which country are you currently located?
- Which country are you from? (Nationality)
- What is your age right now?
- Do you have a valid Qatar ID?
- How soon can you join our company if you are selected for this position? Give number of days.
- Have you been interviewed at Rise Group Head Office before? Yes or No?
- Have you read the posted job description and salary details for this role?
- Did you work as a CAPTAIN WAITER / TEAM LEADER / SUPERVISOR in a FINE DINING restaurant in Qatar or any GCC country before? Yes or No? If Yes, what is the name of that restaurant / hotel?

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