Director of Events

2 months ago

Doha, Qatar Talent Pal Full time

**Job Number** 24149475
**Job Category** Sales & Marketing
**Location** The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management

**JOB SUMMARY**

Manages all aspects of the Meetings & Special Events division, to include Meetings & Special Events, Audio Visual, & potential Destination Services. Functions as the business leader of the property’s Catering Sales Department and manages the property’s reactive and proactive catering sales efforts. Maintains accountability for verifying that the team maximizes revenue opportunities by up-selling and accurately forecasting for all events. Leads, implements, and maintains a management philosophy in alignment with company standards. Partners with hotel operations to sell products and services that the hotel has the ability to successfully execute. Maintains contact within Area Sales to receive leads for more in-depth qualification of business for the property. Develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of guests and employees, and provides a return on investment to the owner and company. Verifies a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Verifies achievement of profitability, achieving revenue goals, guest, event planner and employee satisfaction and the financial performance of the function.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the Catering, MSE, event management, food and beverage, sales and marketing, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

**CORE WORK ACTIVITIES -**.

**Managing Meetings and Special Events Operations and Budgets**
- Manages all aspects of the Meetings & Special Events division, to include Meetings & Special Events, Audio Visual, & potential Destination Services.
- Researches and analyzes new products, pricing and services of competition.
- Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
- Verifies the property is apprised of all groups that will impact property operations.
- Verifies meeting space and corresponding heart of the house areas are cleaned and maintained.
- Verifies furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
- Leads the execution of brand service initiatives in event management areas.
- Develops an event management strategy that is aligned with the company’s business strategy and leads its execution.
- Conduct daily walk-through of banquet floor to verify client satisfaction and quality standards.

**Managing Sales Activities**
- Manages the catering sales efforts for the hotel including local and group/convention business.
- Solicits/books local catering business and develops group business.
- Develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of guests and employees, and provides a return on investment to the owner and company.
- Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.
- Works with the management team to create and implement a catering sales/marketing plan addressing revenue, customers and market.
- Develops menus that drive sales.
- Assists with selling, implementation and follow-through of catering promotions.
- Partners with hotel operations to sell products and services that the hotel has the ability to successfully execute.
- Executes and supports the company’s Customer Service and Brand Standards.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Participates in and practices daily service basics of the Coordinates and deploys catering sales resources on-property to establish pull-through and sustainment of catering sales strategies and selling solutions.
- Develops a close working relationship with operations to execute strategies at the hotel level.
- Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
- Maintains accountability for verifying that the team maximizes revenue opportunities by up-selling and accurately forecasting for all events.
- Maintains successful performance by increasing revenues, controll

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