Telephone Operator

4 months ago

Doha, Qatar SPHC Full time

**Join our extraordinary world**

**Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.**

With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a Telephone Operator with luxury and lifestyle brand hotel experiences to join our team in Doha.

Just a stone’s throw from the many favourite sights of the Qatari capital, the hotel will welcome guests and locals to experience its 283 guest rooms, including suites and serviced apartments, and to enjoy a multitude of unique dining options.

**Your role will be included but not limited to**:
As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

- Answering incoming calls promptly and professionally, addressing guest inquiries and requests in a courteous manner.
- Transferring calls to the appropriate department or individual, ensuring timely and accurate communication.
- Taking and delivering messages accurately to the intended recipient.
- Providing information to guests about hotel amenities, services, and local attractions.
- Assisting guests with making room reservations and processing room service orders.
- Handling wake-up call requests and ensuring they are executed on time.
- Addressing guest complaints or concerns over the phone and escalating issues to management when necessary.
- Maintaining a log of all incoming and outgoing calls for reference and record-keeping purposes.
- Adhering to hotel policies and procedures regarding telephone operations and guest interactions.

**Ideally, you should possess some or all the following qualifications and experience**:

- High school diploma or equivalent; additional certification in customer service or hospitality is a plus.
- Previous experience as a telephone operator or in a customer service role, preferably in a hotel or hospitality environment.
- Excellent communication skills, both verbal and written, with pleasant and clear telephone manner.
- Strong interpersonal skills and the ability to interact effectively with guests and colleagues.
- Proficiency in using telephone systems, switchboards, and other communication equipment.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Attention to detail and accuracy in handling messages and guest information.
- Problem-solving skills and the ability to resolve guest issues or complaints calmly and efficiently.
- Flexibility to work shifts, including evenings, weekends, and holidays, as required by the hotel's operation.

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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