Lead Processes Officer

3 weeks ago

Doha, Qatar Qatar Airways Full time

**About the role**

We are hiring for your skills to document HR standard operating procedures and business workflows by patnering with operational leadership to ensure consistent and effective service delivery across all units in HR services. Responsible to lead and coordinate regular discussions with HR stakeholders to keep exisitng processes documentation up-to-date.

Other operational duties would include:

- Gather and analyse key business activities across operational areas
- Map existing business activities with available procedure documentation and perform gap analysis
- Implement actions to ensure all procedural documentation for key business activities are available
- Creation and maintain all standard operating procedures and business rules to support business operations
- Standardize the format of SOP’s across all areas under HR services
- Review, suggest, revise, re-write SOPs so that they are clearly understood by all stakeholders
- Utilize internal platforms to host SOP’s to keep track of the procedures, and develop a centralized respository that can be accessed by all HR staff
- Acts as supportive resource of knowledge base for all SOP’s (under HR Services)
- Notify all relevant stakeholders when changes are made to SOP
- Keep track of change in policies, internal approvals and ensure timely updates to the SOP’s
- Supporting in the creation of change management impact analysis in coordination with operational leaders
- Perform root-cause analysis for operational issues and update procedureal documentation to avoid repeat
- Support the communication and training of SOP’s to the operational teams

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
**About You**

We are looking for a passionate and experienced professional to join the HR System and Administration Team.
- Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience
- Knowledge and understanding of business system development
- Experience in workshop facilitation and stakeholder engagement
- High level experience in MS Viso, or any Business process Management suites/ softwares
- Working experience in writing SOP’s, processes, procedure manuals for complex organizations
- Working knowledge of Sharepoint

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to Apply

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