Front Office

1 week ago

Doha, Qatar BANYAN TREE Full time

**Company Description** "Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**"Why work for Banyan Tree Doha?**
Be a part of the mosaic team, located in the heart of Mushaireb, Banyan Tree Doha offers an urban retreat that blends unparalleled luxury with modern comfort and architectural marvels. Our property offers a unique blend of Eastern and Western hospitality in an atmosphere of timeless elegance that goes beyond comfortable and stylish rooms, with unmatched sea and city views.
**Job Description** Primary Responsibilities**:

- Assisting with the overall operation of the hotel during the night time hours
- Attending to guests' needs and requirements including check in and check out procedures
- Maintain presentation of key front of house areas to include some cleaning duties
- Handle telephone enquiries including basic hotel reservations
- Ensuring all systems, processes, and SOP’s are up-to-date and are regularly reviewed
- Undertake night audit procedures
- Responsible for the security and integrity of property and guests whilst on duty, whilst adhering to company policy and legislation
- Acting as a lobby host at key times
- Ensuring the team are performing tasks to the departmental SOP’s
- Following up guest complaints and take appropriate guest recovery action
- Ensuring cash handling processes are followed at all times
- Ensuring that all documentation used during the Customer Journey is on-brand in delivery

**Qualifications** Qualifications**:

- Outstanding customer service skills
- Previous experience in a similar hospitality operation and specially working at night
- A responsible and detail led approach to tasks
- Ability to work alone
- To have a great personality and be genuine, approachable and attentive
- Excellent spoken and written English.
- Computer literacy including experience of hotel PMS
- Ability to remain calm whilst under extreme pressure or in emergency situations
- Physical fitness
- Experience of supervising the work of others

**Additional Information** What is in it for you?**
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world

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