Front Office Supervisor

2 days ago

Doha, Qatar Accor HQ Full time

**Front Office Supervisor**

Ideally located on Doha's spectacular Corniche in the heart of the city, the Mövenpick Doha Hotel always take the time to ensure guests' premium satisfaction, their gratification blended with our passion and transparency.

You are the beginning of an exceptional guest experience. As a Front Office Supervisor you will make our guests feel welcome and reflect the exceptional experience the come when they arrive
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 2

**What you will be doing**:

- To overview and ensure the smooth operation of all the activities of the front office
- To monitor and review the checklist of all the arrival and departures
- To give a warm welcome to all the guests especially the VIP's and to provide them with the best possible services
- To handle the booking and reservation duties and to resolve issues if there are any complaints, especially about the quality of services delivered by the staff members
- To work as per the instructions given by the front office manager and to organize and coordinate all the front office duties
- To supervise the front office staff and to ensure that they adhere by the rules and regulations of the hotel and to make sure that discipline is followed by all the staff members.
- To overview and ensure the smooth operation of all the activities of the front office
- You will be involved in other FO related task as well.

**Your experience and skills include**:

- Guest focused personality is essential;
- Minimum 3 years’ experience in Hotel industry ( Front Office)
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English; additional languages are a plus

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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