Chocolate Shop Supervisor

1 month ago

Doha, Qatar Ajwan Group Full time

he Chocolate Shop Supervisor is responsible for overseeing daily operations of the chocolate shop, ensuring the highest level of customer service, maintaining product quality, managing inventory, and leading a team of chocolate artisans and sales staff. The supervisor will also help implement sales strategies, maintain cleanliness, and ensure compliance with health and safety standards.

**Key Responsibilities**:

- **Team Leadership**:

- Supervise, mentor, and motivate staff to maintain high standards of customer service and chocolate production.
- Schedule shifts and delegate tasks based on shop needs.
- Provide training and support for new employees on shop operations, product knowledge, and safety procedures.
- **Customer Service**:

- Ensure excellent customer service by leading by example and resolving customer concerns effectively.
- Develop and maintain a welcoming environment for customers.
- Handle customer inquiries, complaints, and special requests professionally and promptly.
- **Product Quality and Presentation**:

- Ensure that all chocolate products meet quality standards in terms of appearance, taste, and presentation.
- Oversee daily preparation of chocolate items and ensure that production is completed according to schedule.
- Assist in creating new product offerings and seasonal items in collaboration with the chocolate makers.
- **Inventory Management**:

- Monitor stock levels and place orders for raw materials, packaging, and other supplies.
- Manage inventory to avoid overstocking or running out of key ingredients and products.
- Conduct regular inventory checks and ensure proper storage of products.
- **Sales and Marketing**:

- Assist with visual merchandising and product displays to maximize sales potential.
- Promote in-store events, promotions, and seasonal specials.
- Track sales targets and assist in achieving business goals.
- **Health and Safety Compliance**:

- Ensure that all food safety standards and sanitation procedures are followed, including cleaning, handling, and storage protocols.
- Oversee compliance with all health and safety regulations, including employee hygiene and safe working conditions.
- **Reporting and Administration**:

- Maintain accurate records of daily sales, inventory, and employee attendance.
- Report any operational issues or concerns to the management team.
- Help prepare financial and operational reports as required.

**Skills and Qualifications**:

- Proven experience in retail or foodservice management, preferably in a specialty food or chocolate shop.
- Strong leadership and team management skills.
- Exceptional customer service and communication abilities.
- Knowledge of chocolate production and the ability to oversee food safety and quality standards.
- Ability to manage inventory and ordering systems.
- Creative and able to contribute to product development and seasonal promotions.
- Basic understanding of retail operations, including cash handling and point-of-sale systems.
- Ability to work in a fast-paced, dynamic environment.
- Strong organizational and problem-solving skills.
- Flexible availability, including weekends and holidays as needed.

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you experience in Chocolate shop?
- Do you have valid QID?
- Do you have valid FHC?
- Can you join immediately?

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