CRM & Loyalty Manager - Retail Department Store

4 days ago


Doha, Qatar Apt Resources Full time

An exciting opportunity has arisen in our Marketing team
Our consumer strategy is carefully planned, targeted and executed in an engaging manner within the highest quality standards and fit to the brand.
Reporting to the Group Marketing CMO, you will be a key point of the company and hold responsibility for managing and developing key consumer relationships.
With huge room for growth in the role this is an ideal opportunity for someone eager to grow within the brand.

**Responsibilities**:

- Manage the design and execution of our existing loyalty programme whilst looking for opportunities to strategically develop and grow.
- Deep dive into the customer database to glean insights that can be applied to drive the business. Develop customer strategies in order to improve customer data capture and optimise RFM, ATV and Customer Lifetime Value.
- Uphold data governance standards and ensure data is captured consistently and appropriately across different touch points and channels and in compliance with the GDPR regulations.
- Extract, analyse and interpret data from different sources to enable data visualisation and translate findings into simple actionable insights.
- Implementation and delivery of loyalty program and other customer-related technology in-store, working closely with area managers and store managers in order to meet the required KPIs.
- Be the main point of contact for stores in regards to their daily tasks and reporting their KPIs against the brand strategy.
- Manage strategic customer projects in order to deliver them on time and within budget.
- Lead the design, execution and delivery of different disciplined testing approaches and strict campaign measurement methodology, including design and management of control groups.
- Plan and execute different customer journeys in regards to the strategic target for each of the segments defined.
- Keeps and nurture relationships with external agencies and suppliers.
- Support marketing objectives to create a consistent brand experience across all channels.
- Stay updated on CRM and customer loyalty best practices.
- Manage allocated budget.

**Requirements**:
Key Skills/Experience
- Minimum of three years' experience in a successful CRM function.
- A data driven profile who is also commercially minded, with strong analytical skills. Experience creating dashboards for metrics reporting.
- Strong experience of planning, executing and delivering Marketing Campaigns.
- Experience in Digital Marketing & CRM strategy.
- Project Management skills.
- Experience with creating presentations to articulate strategy and performance
- Expert user of MS Office: Excel, Word, PowerPoint.
- Some Tableau knowledge preferable.
- HTML/CSS skills preferable.
- Hands-on experience using our technology for campaign execution and reporting (ESP).
- Good copywriting, proofreading skills and excellent attention to details.
- Strong communications skills, working closely with stores and area managers.
- Hands-on experience managing an initiative from start to finish.
- Eager to learn and experiment and not afraid to fail.
- Able to self-analyse failures and put required solutions in place in order to improve
- Proactive, self-managing with organisational skills.
- Time and task management and prioritisation skills
- Knowledge of Arabic a must.

**Benefits**:
QAR 12,000 Basic
QAR 1,800 Transport
QAR 1,000 Other Allowances
Housing Provided (Including water, electricity and Wifi)
The position will have a Family status contract if married (Up To Two Kids) which includes health insurance and annual Tickets (Employer doesn’t cover school fees for kids)



  • Doha, Qatar Recruit for Africa Full time

    **CRM and Loyalty Manager | Qatar | Luxury Shopping Mall**: We are looking for experienced **CRM and LOYALTY MANAGER** to join the team of new opening, luxury shopping mall in Doha, Qatar. The individual will be responsible for the development and implementation of a comprehensive personalisation strategy that will transform our brand by building and...


  • Doha, Qatar Printemps Doha Full time

    **Loyalty program**: - Implementation of the loyalty program. Animate, manage and follow the loyalty strategy - Analyse and follow the recruitment levers on the different activities to define adapted action plans - Follow the customer life cycle and implement the action plan for each customer segment - Analyse the contribution and profitability of each...


  • Doha, Qatar Apt Resources Full time

    CRM customer’s animation Plan and implement (parameterization, targeting) the multi-channel marketing campaigns planned in the commercial action plan in a personalized manner (targets, object, content). Set up campaign management tools Measure and analyse the results obtained on the offers and marketing campaigns (customer return, financial profitability...

  • Store Manager

    7 months ago


    Doha, Qatar Nasser Bin Khaled & Son's Trading Co. W.L.L Full time

    **Minimum Qualifications/Education/Experience/Training/Knowledge** - A graduate in any discipline with a minimum of 4 years experience in a supervisory role in the retail company or HSC with a minimum of 5 years experience in a supervisory role in retail - A post graduate degree in management or business-related course is highly preferred - Middle eastern...

  • Store Manager

    7 months ago


    Doha, Qatar Go Viral Agency Trading and Marketing Full time

    **Store Manager** Responsible for the overall management of the auto shop's retail store, ensuring efficient operations, exceptional customer service, and profitable sales of automotive parts, accessories, and related products. **Key Responsibilities**: - Oversee daily operations of the retail store, including inventory management, stock control, and...


  • Doha, Qatar Apt Resources Full time

    **Responsibilities**: - Organize all department operations and allocate responsibilities to personnel - Supervise and guide staff towards maximum performance - Prepare and control the department's budget aiming for minimum expenditure and efficiency - Monitor stock levels and purchases and ensure they stay within budget - Deal with complaints from customers...

  • Retail Store Manager

    3 months ago


    Doha, Qatar C2HR LLP Full time

    **Job **:Male Store Manager **Responsibilities**:Manager retails operations and class schedules. **Experience **:Previous experience in retail management and class coordination is essential. **Nationality Preferred Europe or similar.** **salary 8000+ Qar** Application Question(s): - Nationality (Must mention) - Whatsapp (must...


  • Doha, Qatar Chalhoub Group Full time

    **Who we **are** We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional...

  • Store Manager

    7 months ago


    Doha, Qatar TYNE RECRUITMENT Full time

    **Responsibilities**: Oversee the day-to-day operations of the luxury retail store, ensuring a seamless and exceptional customer experience. Implement effective sales strategies to achieve and exceed sales targets. Lead and motivate the sales team to deliver outstanding customer service and meet performance goals. Maintain a visually appealing and...


  • Doha, Qatar Christian Dior Couture Full time

    **Role Mission** The Department Manager assists store management to lead and direct all activities required to achieve store business objectives; including but not limited to client development and experience, human resources management, operations, loss prevention, and maintaining Christian Dior Visual Standards while driving employee engagement. The...

  • Store Manager

    7 months ago


    Doha, Qatar PlaceUp Full time

    **Salary Range**:QAR 9,000 - 10,000 We are seeking a dynamic and customer-focused Store Manager to lead our luxury perfumes and fragrances boutique. As the Store Manager, you will be responsible for overseeing all aspects of store operations, driving sales performance, and delivering exceptional customer service experiences. Your leadership and passion for...

  • Department Manager

    7 days ago


    Doha, Qatar Christian Dior Couture Full time

    The Department Manager plays a key role in maximizing the sales and profitability of the department. He/she works closely with the Area Managers/Boutique Managers to enhance the commercial performance and maintain excellent relations with key suppliers and ensure the implementation of action plans in accordance with the strategic direction of the Division...

  • Department Manager

    15 hours ago


    Doha, Qatar LVMH Full time

    **Poste** The Department Manager plays a key role in maximizing the sales and profitability of the department. He/she works closely with the Area Managers/Boutique Managers to enhance the commercial performance and maintain excellent relations with key suppliers and ensure the implementation of action plans in accordance with the strategic direction of the...

  • Store Manager

    2 weeks ago


    Doha, Qatar People Dynamics Full time

    World's leading sports equipment retailer in Qatar is hiring a Store Manager: **Qualifications**: - Must have 5 years managerial role in retail store experience - Experience in retail sports equipment - Bachelor Degree or equivalent **Job Type**: Permanent Application Question(s): - How many years is your managerial experience in Sports equipment...

  • Store Manager

    2 weeks ago


    Doha, Qatar Chalhoub Group Full time

    **Who we are** We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional...

  • Store Manager

    19 minutes ago


    Doha, Qatar Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...

  • Loyalty Manager

    7 months ago


    Doha, Qatar Qatar Airways Full time

    About the role We are pleased to announce an incredibly exciting opportunity to join our Commercial team in Doha, Qatar as Loyalty Manager. In this role you are expected to take a leading role in the assigned Region to manage, plan and execute the Airline’s strategy for customer loyalty, across all customer segments, including Program Members, Non-Members...


  • Doha, Qatar Recruit for Africa Full time

    **Retail Department Managers | Qatar | Luxury Shopping Mall**: We are looking for experienced **RETAIL DEPARMENT MANAGERS** to join the team of new opening, luxury shopping mall in Doha, Qatar. This mall will be opening around September and will be one of the biggest shopping malls in The Middle East and be home of many retail luxury brands and outstanding...

  • Store Manager

    1 week ago


    Doha, Qatar Candidzone Full time

    IMMEDIATE HIRING - STORE MANAGER - Any nationality - Any gender - Below 38 years old - Having minimum of 5 years retail managerial experience - Must be knowledgeable about store KPI's - Good Communication Skills (Arabic accent is fine as long as they can talk straight - Experience in managing a team size of 10 - 15 staff - Work Location - Major mall location...

  • Store Manager

    2 weeks ago


    Doha, Qatar Chalhoub Group Full time

    **Who we are** We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional...