Senior Reservations Agent

6 hours ago

Doha, Qatar Qatar Airways Full time

We at Discover Qatar and Qatar Airways Holidays aim to create and deliver unique and unforgettable experiences of Qatar served up through exclusive offerings, a constant focus on quality and always with a customer-first approach.

As a Senior Reservations Agent, you will assist in processing and confirming bookings/reservations of tourism arrangements for customers travelling to Qatar (transfers, tours, tourism activities and accommodation). Also, will provide seamless operations and excellent services to clients/ customers (B2B and B2C) and also to promote Qatar as a premium tourism destination and enhance the customer experience through adherence of operational procedures and standards.

Other key responsibilities:

- Stay updated with regards to the Products so as to provide accurate information to the clients at all times. Provide feedback regarding system/procedure enhancements with regards to the reservation, B2C system bookings, cancellation and refunds, FAM itinerary etc. to improve overall performance and efficiency.
- Escalate queries to senior Reservations staff (Coordinators, Officers) as appropriate.
- Update logs in a timely and accurate manner allowing the business to track and monitor the quality level of services provided.
- Generate and distribute operational and customer care reports and follow steps of verification and validation.
- Sell; up-sell and cross-sell Discover Qatar (DQ) products and services to the client/ customer.
- Make outbound calls to customers to provide information as and when it is required.
- Make new reservations and changes to existing reservations, quoting the correct rates along with terms and conditions. Issue and re-issue of vouchers/ other documentation.
- Process refunds/ file pricing adjustments.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
We are looking for a passionate and experienced professional to join our Qatar Airways Holidays Team.

This position has a shift-based work schedule.
- Bachelor’s Degree is essential
- 1+ years of experience in similar position
- Excellent written and verbal communication skills
- Prior experience of Reservations and Ticketing systems (namely Amadeus)
- Able to work in rotational shifts
- IATA or Airline Basic Course
- Knowledge of MS Office

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to Apply

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