See more Collapse

Senior Reservations Agent

4 weeks ago

Doha, Qatar Qatar Airways Full time

We at Discover Qatar and Qatar Airways Holidays aim to create and deliver unique and unforgettable experiences of Qatar served up through exclusive offerings, a constant focus on quality and always with a customer-first approach.

As a Senior Reservations Agent, you will assist in processing and confirming bookings/reservations of tourism arrangements for customers travelling to Qatar (transfers, tours, tourism activities and accommodation). Also, will provide seamless operations and excellent services to clients/ customers (B2B and B2C) and also to promote Qatar as a premium tourism destination and enhance the customer experience through adherence of operational procedures and standards.

Other key responsibilities:

- Stay updated with regards to the Products so as to provide accurate information to the clients at all times. Provide feedback regarding system/procedure enhancements with regards to the reservation, B2C system bookings, cancellation and refunds, FAM itinerary etc. to improve overall performance and efficiency.
- Escalate queries to senior Reservations staff (Coordinators, Officers) as appropriate.
- Update logs in a timely and accurate manner allowing the business to track and monitor the quality level of services provided.
- Generate and distribute operational and customer care reports and follow steps of verification and validation.
- Sell; up-sell and cross-sell Discover Qatar (DQ) products and services to the client/ customer.
- Make outbound calls to customers to provide information as and when it is required.
- Make new reservations and changes to existing reservations, quoting the correct rates along with terms and conditions. Issue and re-issue of vouchers/ other documentation.
- Process refunds/ file pricing adjustments.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
We are looking for a passionate and experienced professional to join our Qatar Airways Holidays Team.

This position has a shift-based work schedule.
- Bachelor’s Degree is essential
- 1+ years of experience in similar position
- Excellent written and verbal communication skills
- Prior experience of Reservations and Ticketing systems (namely Amadeus)
- Able to work in rotational shifts
- IATA or Airline Basic Course
- Knowledge of MS Office

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to Apply

We have other current jobs related to this field that you can find below

  • Reservation Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

    Reservation Agent Job DescriptionReservation Agent You are the beginning of an exceptional guest experience. As a Hotel Reservation Agent, you are setting the tone for the guest experience by creating a welcoming and positive environment that sets the stage for an enjoyable stay.What's In It For You

  • Reservation Agent

    2 months ago

    Doha, Qatar Accor Full time

    Reservation Agent Job DescriptionReservation Agent You are the beginning of an exceptional guest experience. As a Hotel Reservation Agent, you are setting the tone for the guest experience by creating a welcoming and positive environment that sets the stage for an enjoyable stay.What’s In It For You

  • Reservations Agent

    2 months ago

    Doha, Qatar Hilton Full time

    Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Reservation Agent

    3 weeks ago

    Doha, Qatar Radisson Blu Hotel - Doha - Reservations Full time

    **TASKS, DUTIES AND RESPONSIBILITIES** MAXIMISES HOTEL REVENUE AND GUEST SATISFACTION Greets guests over the phone in a friendly, courteous manner - Records reservation information accurately; identifies and records group and transient business codes - Informs other departments of VIP arrivals - Identifies commissionable reservations and secures required...

  • Reservations Agent

    3 months ago

    Doha, Qatar Hilton Full time

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Reservations Agent

    4 weeks ago

    Doha, Qatar Hilton Full time

    Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Reservations Agent

    2 months ago

    Doha, Qatar Hilton Full time

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Reservations Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    Reservations AgentA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.What will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent...

  • Reservations Agent

    4 days ago

    Doha, Qatar Hilton Full time

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Reservations Agent

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar DoubleTree by Hilton Hotel Doha Old Town Full time

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for...

  • Reservation Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

    Reservation AgentJobDescriptionReservationAgent You are the beginning ofan exceptional guest experience. As a Hotel Reservation Agent, youare setting the tone for the guest experience by creating awelcoming and positive environment that sets the stage for anenjoyable stay.What'sIn It For You

  • Cluster Reservations Agent

    1 month ago

    Doha, Qatar Hilton Full time

    Cluster Reservations Agent A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations...

  • Reservation Agent

    4 weeks ago

    Doha, Qatar Rixos Gulf Hotel Doha Full time

    **Reservation Agent** The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated...

  • Senior Reservations Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    We at Discover Qatar and Qatar Airways Holidays aim to create and deliver unique and unforgettable experiences of Qatar served up through exclusive offerings, a constant focus on quality and always with a customer-first approach.As a Senior Reservations Agent, you will assist in processing and confirming bookings/reservations of tourism arrangements for...

  • Reservation Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Rixos Gulf Hotel Doha Full time

    Reservation AgentThe Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and...

  • Reservation Agent

    3 weeks ago

    Doha, Qatar The Cavalry Global Full time

    **Job Title: Reservation Agent** **Location: Qatar** **Start Date: Before November 20th, 2023** Are you ready to embark on a journey in the world of luxury hospitality? We are thrilled to announce the opening of a magnificent 5-star resort in Qatar this December, and we are seeking a detail-oriented Reservation Agent to join our team. If you have a...

  • Reservation Agent

    2 months ago

    Doha, Qatar voco Full time

    Sell the voco® Doha West Bay Suites product and services using up-selling and suggestive selling techniques - Promote the Hotel’s products and services - Maintain a high level of product and service knowledge about voco® Doha West Bay Suites. - Prepare and execute action plans which increase reservation sales and associated business - Offer waitlist...

  • Reservation Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar InterContinental Full time

    As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...

  • Reservation Agent

    2 weeks ago

    Doha, Qatar Media Solutions Full time

    Now Hiring - Reservation Agent For The pool house **Requirements**: - Based Qatar. - Experience 1 year at least. - born in Gulf countries is must. - Working hours open. - Arabic and English Speaker **Job Types**: Full-time, Contract. Pay: From QAR1,500.00 per month

  • Reservation Agent

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar voco Full time

    Sell the voco Doha West Bay Suites product and services using up-selling and suggestive selling techniques Promote the Hotel's products and services Maintain a high level of product and service knowledge about voco Doha West Bay Suites. Prepare and execute action plans which increase reservation sales and associated business Offer waitlist reservations, if...