Senior Reservation Agent

5 days ago


Doha, Qatar People Dynamics Full time

We are hiring Senior Reservation Agents for a leading client in Qatar for 3 month contract:

- You will be assisting in encoding and confirming reservations of tourism arrangements for customers travelling to Qatar (transfers, tours, tourism activities and accommodation).
- Provide feedback regarding system/procedure enhancements about the reservation, B2C system bookings, Cancellation and refunds, FAM itinerary to improve overall performance and efficiency.
- Sell, up-sell and cross-sell products and services to the agent/ customer.
- Process refunds/ file pricing adjustments.
- Perform other department duties related to his/her position as directed by the Head of the Department.
- Be part of an extraordinary story

**Qualifications**:

- Relevant Vocational, Tertiary or Trade qualification
- Having IATA or airline Basic Tariff course would be an advantage
- Minimum 3 years relevant experience in customer service and facing customers
- Excellent written and spoken English is essential for the role, while any additional languages relevant to Contact Centre business is an advantage
- Good knowledge of world Geography and knowledge of airline reservations and ticketing processes and systems will be a strong asset.

**Job Type**: Contract
Contract length: 3 months



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