Head Hostess

4 weeks ago

Doha, Qatar AccorHotel Full time

**Company Description**
The most impressive landmark to grace the Doha skyline, La Cigale Hotel lives up to its reputation and introduces new levels of comfort to hotel and leisure facilities in the city.

**What is in it for you?**
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

- Ensure the day to day operation is smooth in the restaurant
- Assist the leadership team of the restaurant in achieving high guest satisfaction
- Guide and lead the server in the restaurant
- Perform the duties of supervisor on regular basis
- Provides a friendly and personalized welcome for guests
- Offers attentive service and adapts to any constraints guests may have
- Heeds any remarks made by guests and ensures follow-up
- Establishes good relations with guests, offering advice and fostering customer loyalty
- Completes the following tasks:

- Prepares the welcome desk and seat allocation. Takes the reservations and maintains reservation book
- Welcomes guests and provides the best seats available
- Cleans and tidies the restaurant and preparation after closing
- Before every work shift, finds out about dish composition and any shortages
- Organizes his/her work to suit fluctuations in numbers, events, and guests
- Ensures the equipment used remains in good condition

**Qualifications** Your experience and skills include**:

- Previous service experience is an asset
- Good command of written and spoken English communication skills, along with strong interpersonal and problem-solving abilities are essential.
- Guest-oriented, service-minded, and attention to quality
- Sales acumen
- Dynamic
- Good presentation
- Thorough and organized approach
- Creative
- Knowledge about Point of Sale System is an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remain calm and courteous at all times

**Additional Information** Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world; dare to challenge the status quo #**BELIMITLESS

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