(Arabic / Eur0pean Female) Restaurant Hostess

6 months ago

Doha, Qatar Rise Group Full time

Restaurant Hostess - Receptionist

**Position Overview**:We are seeking a friendly and organized Restaurant Hostess - Receptionist to be the welcoming face of our establishment and provide excellent customer service to our guests. As a Restaurant Hostess, you will be the first point of contact for guests, greeting them warmly, managing reservations, and coordinating seating arrangements to ensure a smooth and enjoyable dining experience.

**Key Responsibilities**:
Guest Reception and Greeting:

- Welcome guests as they arrive, providing a warm and friendly greeting.
- Escort guests to their tables and present menus, engaging in polite conversation and making them feel valued.

Reservation Management:

- Manage incoming reservation inquiries via phone, or in-person, assisting guests with booking and confirming reservations.
- Maintain an organized reservation book or computer system, ensuring accurate and up-to-date information.

Seating Arrangements:

- Coordinate table assignments efficiently, considering guest preferences, reservation details, and server sections.
- Optimize table turnover and waitlist management during busy periods to maximize seating capacity.

Guest Relations:

- Respond to guest inquiries, providing information about the restaurant, menu items, and special promotions.
- Handle guest concerns and complaints in a professional and empathetic manner, escalating issues to the management as needed.

Waiting Area Management:

- Ensure the waiting area is clean, organized, and inviting for guests.
- Communicate waiting times clearly to guests and offer beverages or other amenities to make their wait comfortable.

Assist with Service Flow:

- Collaborate with the waitstaff and kitchen team to ensure a smooth dining service.
- Communicate any special requests or needs from guests to the appropriate team members.

Telephone Handling:

- Answer incoming calls promptly and professionally, providing information and taking reservations when necessary.
- Relay messages accurately to the appropriate staff members.

**Qualifications and Requirements**:

- Previous experience as a Restaurant Hostess or in a customer service role is preferred but not mandatory.
- Exceptional interpersonal and communication skills to interact effectively with guests and team members.
- A warm and welcoming demeanor, with a strong focus on providing outstanding customer service.
- Organizational abilities to manage reservations and coordinate seating efficiently.
- Flexibility to work evenings, weekends, and holidays, based on the restaurant's operating hours.
- Proficiency in using reservation management software and basic computer skills.

Application Question(s):

- Have you been interviewed at Rise Group Head Office before? Yes or No? PREVIOUSLY INTERVIEWED APPLICANTS NEED NOT APPLY AGAIN.
- In which country are you currently located?
- If selected, how soon can you join our company after signing an offer letter? Give minimum number of days.
- Which country are you from? (Nationality)
- What is your age right now?
- Do you have a valid Qatar ID or only a work visa with NOC?
- Have you read and confirm the job description and salary details for this role?
- Did you work as a Hostess / Receptionist / Customer Service before? Yes or No? If Yes, in which country and in what type of establishment?

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