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Health Club Receptionist
4 days ago
**Company Description** Rixos Qetaifan Island North**
Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Rig 1938 is the world’s highest tower of its kind, reaching 82 metres.
**Job Description** Health Club Receptionist - Azure Beach Club**
- Process all incoming and outgoing calls accurately and courteously.
- Assist health club guests with check-in and checkout, as well as other cashiering duties.
- Welcome guests on arrival, register and issue locker keys according to departmental standards and procedures.
- Liaise closely with other relevant departments to ensure that guests' requests and needs are met.
- Update and maintain repeat guest history system.
- Handle health club guests’ complaints and comments tactfully and efficiently.
- Handling guests’ mails, messages, and answering phone calls.
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
- Be vigilant regarding in-house credit matters and act upon any discrepancies.
- Alert Security or Duty Manager of suspicious-looking person(s) / articles.
- Maintain complete knowledge of all food & beverage services, outlets, and hotel services/features.
- Be fully conversant with hotel fire & life safety/emergency procedures.
- Attend all briefings, meetings, and trainings as assigned by management.
**Qualifications**
- Minimum 1-2 years of experience in a similar position in the hospitality industry (5* Hotel or resort)
- Diploma in Tourism / Hospitality Management
- Good in English and communications skills
- Ability to speak other languages and a basic understanding of local languages will be an advantage
- Interpersonal skills
- Basic computer skills
- Customer-oriented with a positive attitude and smiling face
- Friendly and approachable
- Cooperative and self-giving team player
- Ability and willingness to perform under stress
- Positive and high energy level
- A willingness to go the extra mile in ensuring guests' needs are met
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