Operations Supervisor

5 months ago

Doha, Qatar Elite Courier Company Full time

**Operations Supervisor**

**Position Details**

Department: Operations

Reports to: Operations Manager

**Purpose**

The Operations Supervisor will play a crucial role in supporting the day-to-day operations of our logistics and warehouse activities. This position involves working closely with the Operations Manager to ensure the smooth functioning of the facility, managing a team of operational staff, and implementing process improvements to enhance efficiency and customer satisfaction.

**What You’ll Do (Key Accountabilities)**
- Supervise and lead a team of operational staff, providing guidance, training, and performance feedback.
- Ensure effective communication and collaboration within the team to achieve operational goals.
- Identify areas for process improvement and implement strategies to enhance efficiency and productivity.
- Work closely with cross-functional teams to streamline operations and reduce costs.
- Collaborate with the customer service team to address customer inquiries and concerns promptly.
- Maintain a high level of customer satisfaction through efficient order processing and on-time deliveries.
- Ensure compliance with company policies, industry regulations, and quality standards.
- Implement and monitor quality control measures to uphold service excellence.
- Generate regular reports on key performance indicators (KPIs) and operational metrics.
- Analyze data to identify trends, areas for improvement, and opportunities for cost savings.
- Performs other duties as assigned.

**About You**
- Bachelor's degree in logistics, supply chain management, or a related field.
- Proven experience in logistics operations, with at least 3 years in a supervisory or managerial role.
- Advanced Excel skills.
- Strong leadership and communication skills.
- Problem-solving and decision-making abilities.
- Knowledge of relevant regulations and industry best practices.
- Proficiency in logistics management software and Microsoft Office Suite.

**About Us**

We aim to be one of the most innovative and trusted supply chain partners. Our mission at Elite is simple: to provide high-quality services for our valued clients. Our team goes above and beyond to cater to each project’s specific needs.

Our quality is backed by ISO certification:

- ISO 9001-2015

We have a distinct culture and teams of passionate individuals wanting to create something better for our clients, our colleagues, and the community we operate in. Our daily decisions are anchored by our core values: Trust, Customer Centricity, Innovation, Action-Bias, and Excellence.

Elite Co is an equal opportunity employer that is committed to diversity, that individual talent has unique abilities, and we value our differences. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by the applicable law.

**Our Recruitment Process**
- Talent Acquisition team (30 mins): Phone screening to discuss your past experiences & understand your benefits package.
- Personality Assessment (30 mins): Have fun while exploring your behavioural and cognitive side. Learn more about how you prefer to think, engage with others and how you play out in real-life scenarios.
- Hiring Manager (60 mins): Showcase your technical skills & ability to achieve results.
- Senior Functional Leader (60'): Panel interview with functional leaders. Honing in on your appetite for being strategic & innovative and if you can add value to our culture.
- Some of the steps above may be merged or scheduled as back-to-back steps.

Application Question(s):

- What operational systems and tools you have experience using in your previous/current roles?
- What is your current and expected salaries?

**Education**:

- Bachelor's (required)

**Experience**:

- Supervisory/Managerial: 3 years (required)
- Advance Excel: 3 years (required)
- logistics and courier companies: 5 years (required)

**Language**:

- English (required)

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