Operation Supervisor
7 days ago
**Operation Supervisor (Ride-Hailing App)**
**Responsibilities**:
- Oversee daily ride-hailing operations to ensure smooth and efficient service delivery.
- Manage driver recruitment, onboarding, and training processes to maintain a skilled and reliable fleet.
- Monitor driver and fleet performance metrics, addressing gaps to ensure compliance with service standards.
- Optimize fleet utilization and operational costs to improve efficiency and profitability.
- Resolve escalated customer and driver issues promptly, ensuring a positive experience for all stakeholders.
- Coordinate with other departments, including marketing, customer support, and technology teams, to align operational strategies.
- Analyze operational data and performance trends to identify areas for improvement and implement solutions.
- Develop and enforce compliance with regulatory standards, company policies, and safety protocols.
- Contribute to market growth strategies by planning for capacity expansion and enhancing service quality.
**Qualifications**:
- Bachelor’s degree or equivalent in a relevant field is a plus.
- Previous experience in operations management or in a similar role.
- Project management and leadership experience.
**Experience & Skills**:
Essential:
- Strong leadership and organizational skills to manage operations and lead teams effectively.
- Analytical and problem-solving abilities to assess performance metrics and improve processes.
- Proficiency in using ride-hailing management software and data analysis tools.
- Good knowledge of English, (both written and understanding technical manuals) is essential.
Preferred:
- Excellent communication skills to coordinate with diverse stakeholders and resolve conflicts.
- Ability to work independently and prioritize multiple tasks effectively.
- Proficient in Microsoft Office Suite and facility management software.
Pay: QAR2,000.00 - QAR5,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Supervisor: 1 year (preferred)
**Language**:
- English (required)
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