Resort Hub Sales Agent

2 months ago

Doha, Qatar Hilton Full time

Resort Hub Sales Agent

**What are we looking for?**

A Resort Hub Sales Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Meet, greet, and approach the guests in resorts, water parks, restaurants, swimming pools, beaches and any other may be required.
- Selling and implementing strategies for business growth, including upselling programs to many revenue-generating outlets. i. e., resort outlets, weddings, BBQs, etc.
- Communicate effectively with hotel teams and ensure hotel departments are fully briefed on the requirements of guests.
- Offer and explains to guests the facility of the resort, selecting and suggesting options suitable for the guest's needs.
- Answers guests' questions and inquiries.
- Seek verbal feedback from guests regularly and respond to all Guest queries promptly and efficiently.
- Perform hotel site tours with guests.
- Monitor, screen, respond to and distribute incoming communications.
- Design, upload, extract and maintain customer databases.
- Collect payment and do reservations in different system
- Manage, record, and resolve promptly Guest complaints, and be able and empowered to resolve situations to completion towards complete guest satisfaction.
- Identify opportunities for up-selling and promoting when appropriate. Demonstrate a thorough understanding of all facilities and services provided within the resort, villas and water park.
- Maintain good communication and work relationships in all hotel areas
- Attend all daily briefings and related Meetings.
- Comply with hotel security, fire regulations, and all health and safety legislation
- Act by policies and procedures when working with equipment and property management systems
- Assist with other departments, as necessary.
- Ensure the monthly target is met for guest satisfaction, Sales target on all areas.
- Perform courtesy calls to all guests to ensure satisfaction during the stay and ensure all the guests left the property happy and satisfied.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Knowledge of local market
- Knowledge of hospitality
- Passion for sales and for achieving targets and objectives

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

**What are we looking for?**

A Resort Hub Sales Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Meet, greet, and approach the guests in resorts, water parks, restaurants, swimming pools, beaches and any other may be required.
- Selling and implementing strategies for business growth, including upselling programs to many revenue-generating outlets. i.e., resort outlets, weddings, BBQs, etc.
- Communicate effectively with hotel teams and ensure hotel departments are fully briefed on the requirements of guests.
- Offer and explains to guests the facility of the resort, selecting and suggesting options suitable for the guest's needs.
- Answers guests' questions and inquiries.
- Seek verbal feedback from guests regularly and respond to all Guest queries promptly and efficiently.
- Perform hotel site tours with guests.
- Monitor, screen, respond to and distribute incoming communications.
- Design, upload, extract and maintain customer databases.
- Collect payment and do reservations in different system
- Manage, record, and resolve promptly Guest complaints, and be able and empowered to resolve situations to completion towards complete guest satisfaction.
- Identify opportunities for up-selling and promoting when appropriate. Demonstrate a thorough understanding of all facilities and services provided within the resort, villas and water park.
- Maintain good communication and work relationships in all hotel areas
- Attend all daily briefings and related Meetings.
- Comply with hotel security, fire regulations, and all health and safety legislation
- Act by policies and procedures when working with equipment and property management systems
- Assist with other departments, as necessary.
- Ensure the monthly target is met for guest satisfaction, Sales target on

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