Services Leader

8 months ago

Doha, Qatar Trane Technologies Full time

At Trane Technologies we Challenge Possible. Our brands - including Trane® and Thermo King®- create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.

**Summary**:
Trane in Qatar is hiring a Services Leader to join our team. In this role, you will be responsible for the administration, implementation, and management of the service & parts sales and fulfillment processes in its goal of operational excellence. Responsible for the performance of the Service area and is accountable for the strategy and achievement of specific business objectives.

**Responsibilities**
- Responsible for driving the services business from both sales and fulfillment front for the region
- Drive market coverage from sales teams, monitor quotation pipeline and address customer needs
- Ensures quality standards of all service operation processes and functions required for execution of work and customer satisfaction.
- Responsible for achieving mission objectives regarding sales, profit and management of resources such as backlog analysis, Work in Progress (WIP), overhead management, local inventory management, etc.
- As a member of the leadership team, responsible for participating in annual operating plan preparation.
- Monitor, measure, and modify process and process measurements to effectively and efficiently meet customer needs and business objectives.
- Develop and implement new service products following the market environment, demand and technology evolution. The complete HVAC system must be our center of interest.
- Manage the fulfillment teams, both and back end and front end
- Works with HVAC Field Technician Supervisors to establish required skill sets, talents, and capabilities.
- Monitor and drive training programs and service engineers & technicians career development.
- Works as liaison between business unit/corporate and service team to resolve issues.
- Interacts with sales to ensure smooth hand off of projects from the sales process.
- Conducts performance appraisals in line with service/sales/supervisory personnel to recommend raises, promotions, training, and disciplinary actions.
- Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals.
- Maintains quality standards by ensuring effective supervision and inspection job sites.
- Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and staff as needed.
- Responsible for internal communications flow between service personnel and leadership team.
- Responsible for maintaining organization’s expertise of Trane and competitor’s products, product design, and requirements for installation as well as working knowledge of HVAC principles to support solutions based business strategy.
- Reviews project measurements and monitors projects through completion.
- Responsible for administering safety and environmental program in the service area.
- Flexibility to work outside normal working hours and weekends, as required.
- Drive the service excellence to be a local market leader.
- Drive the resolution of the in warranty issues to satisfy the customer and protect the Company interest.
- Conducts performance appraisals in line with service/sales/supervisory personnel to recommend raises, promotions, training, and disciplinary actions.
- Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals.
- Maintains quality standards by ensuring effective supervision and inspection job sites.
- Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and staff as needed.
- Responsible for internal communications flow between service personnel and leadership team.
- Responsible for maintaining organization’s expertise of Trane and competitor’s products, product design, and requirements for installation as well as working knowledge of HVAC principles to support solutions based business strategy.
- Reviews project measurements and monitors projects through completion.
- Responsible for administering safety and environmental program in the service area.
- Flexibility to work outside normal working hours and weekends, as required.

Drive the service excellence to be a local market leader.

**Supervisory Responsibilities**

Manages several subordinate supervisors in the Service Operations process. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include

  • Beach Service Team Leader

    7 months ago

    Doha, Qatar Hilton Full time

    Beach Service Team Leader A Beach Service Team Leader is responsible for make sure the guest need is serve in a friendly, timely, and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. **What will I be doing?** As a Beach Service Team Leader, you will be responsible for greeting and serving...

  • Customer Services Leader

    4 months ago

    Doha, Qatar Stantec Full time

    **Requisition Number**: 23227BR **Description**: We are seeking a dedicated Customer Services Leader to join our team for a major 5-year consulting program with a public sector organization focused on the operation and maintenance of roads and drainage assets. The Customer Services Leader will report directly to the Program Director and will be responsible...

  • Enabling Services Leader

    4 months ago

    Doha, Qatar Stantec Full time

    **Requisition Number**: 23228BR **Description**: We are seeking a strategic Enabling Services Leader to join our team for a major 5-year consulting program with a public sector organization dedicated to the operation and maintenance of roads and drainage assets. The Enabling Services Leader will report directly to the Program Director and will be...

  • Security Services Leader

    1 week ago

    Doha, Qatar IBM Full time

    **Introduction** **Your Role and Responsibilities** The Consulting and Delivery Security Services Leader for Qatar helps to lead the growth and management of all facets of the business, primarily by using this position and perspective to assist the business. This requires demonstrating thought leadership, sales leadership and delivery leadership and...

  • Mep Team Leader

    2 weeks ago

    Doha, Qatar Aamal Services Full time

    **Employment**: Permanent Position: MEP Team Leader Reporting to: Mechanical Engineer Key Job Responsibilities - Reporting to the Engineer and Shift Operations Manager and the key responsibilities will include: - Support and have responsibility for ensuring the estate team implement the policies and procedures for the Estates Service such as the Permit...

  • Operational Team Leader

    1 week ago

    Doha, Qatar Ruby Information Technology Solutions Full time

    **OPERATIONAL TEAM LEADER** (SOFT SERVICE FOR FACILITIES MANAGEMENT) As **OPERATIONAL TEAM LEADER for Soft Service for Facilities Management,** you will be overseeing the day-to-day operation of the second or third shift custodians and providing custodial services at the assigned site, ensuring an attractive, sanitary safe environment for employees, staff...

  • F&b Captains

    1 week ago

    Doha, Qatar Leader Link Services Full time

    Responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent experience while having extensive knowledge of menu offerings. - Set tables as per standards; ensure that all items used are clean, undamaged and in a good working condition - Serve food and beverages in a professional and courteous manner - Knowledgeable of...

  • Hostess (Preferably Arabic Speaker)

    1 week ago

    Doha, Qatar Leader Link Services Full time

    Responsible for welcoming guests and dealing with seating arrangements in a courteous, charming and professional way. Providing excellent service and ensuring guests are leaving with high level of satisfaction. - Promote all menu items and special promotions - Allocate tables accordingly in order to achieve highest possible occupancy of seats - Take guests...

  • Team Leader

    7 months ago

    Doha, Qatar Park Hyatt Doha Full time

    Summary Park Hyatt Doha is looking for an experienced and dynamic Team Leader to lead our In-Room Dining Department. As a key member of our team, you'll oversee operations, ensuring smooth service and top-notch guest experiences. You'll manage a team of In Room Dinning waiters, handling orders efficiently, coordinating deliveries, and striving for guest...

  • Operation Safety Leader

    7 months ago

    Doha, Qatar MPH Global Services Full time

    Industry: Oil & Gas City/Country: Doha, Qatar Location: Doha Looking for a **Operation Safety Leader** to work in **Doha, Qatar** **Contract duration: 1**4 **months** Qualifications and Experience required: - Bachelor or equivalent engineering degree - Professional experience: at least 5 years' experience in oil and gas operations - Fluent in English,...

  • Soft Services

    1 week ago

    Doha, Qatar Facilities Management and Maintenance Full time

    As **Cleaning Team Leader,** you will be overseeing the day to day operations of shift custodians and provide custodial services at assigned site ensuring an attractive, sanitary and safe environment for employees, staff and visitors performing a variety of special cleaning operations. **Salary**: QAR3,000.00 per month **Education**: - High school or...

  • Operational Team Leader

    1 day ago

    Doha, Qatar Ruby Information Technology Solutions Full time

    **OPERATIONAL TEAM LEADER** **(SOFT SERVICE/CLEANING)** As **OPERATIONAL TEAM LEAFDER for SOFT SERVICE / CLEANING,** you will be under the direction of the immediate manager, who oversees the day-to-day cleaning operations of the designated area in the airport. Organizes distributes and verifies the work of others and participates in their...

  • Pastry and Bakery Services Leader

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Accor Hotels Full time

    Job SummaryWe are seeking an experienced Pastry and Bakery Services Leader to join our team at MERCURE and ibis SAMARINDA. This is a challenging yet rewarding role that requires strong leadership skills, culinary expertise, and attention to detail.Key Responsibilities:Manage the Pastry department, overseeing daily operations, production, and staff...

  • Team Leader

    7 months ago

    Doha, Qatar Star Vision WLL Full time

    We are looking for a team leader with minimum 5 years of Experience in Ooredoo products and services **Salary**: From QAR4,000.00 per month Ability to Commute: - Doha (required) Ability to Relocate: - Doha: Relocate before starting work (required)

  • Site Leader

    7 months ago

    Doha, Qatar Hamilton Aquatics Full time

    Are you a highly motivated and experienced swimming teacher looking to take the next step in your career? Hamilton Aquatics is seeking a Site Leader to manage and deliver our Learn to Swim programme in Doha, Qatar. As a Site Leader at Hamilton Aquatics, you'll have the opportunity to lead and inspire a team of swim teachers to deliver top-quality lessons to...

  • Team Leader

    4 days ago

    Doha, Qatar Vistas Global Full time

    **we are looking to hire a qualified Team Leader to join our dynamic team.** - Review and screen all data submitted by supervisors, for accuracy and prepare all reports required for review by the Operations Manager. - Provide accurate records are kept of daily performance of entire group of drivers and shift officers to ensure proper coordination of...

  • Team Leader

    7 months ago

    Doha, Qatar Novotel Ahmedabad Full time

    Company Description BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Entertainer Team Leader

    7 months ago

    Doha, Qatar Hilton Full time

    Entertainer Team Leader A Entertainer Team Leader is responsible for ensuring the guest experience whilst they enjoy the Hotel's Recreational facilities, including the Pool and Spa area. You will be responsible for the distribution of Pool towels to resort guests and provide them with a warm and sincere welcome. Monitoring the guest needs and safety is...

  • Admission Team Leader

    2 weeks ago

    Doha, Qatar Hilton Full time

    An Admission Team Leader is responsible for carrying out the daily activities of the Waterpark to deliver an excellent staff experience while providing secretarial support, managing the mail, and carrying out filing. **What will I be doing?** As an Admission Team Leader, you will be responsible for carrying out the daily activities of the Admin office to...

  • Restaurant Team Leader

    7 months ago

    Doha, Qatar Chickncone Full time

    Job Opportunity: Restaurant Team Leader We are hiring a Team Leader with strong experience in Microsoft Office, inventory management, team handling, and exceptional customer service skills. **Responsibilities**: - Lead and manage a team - Oversee inventory management - Utilize Microsoft office skills - Provide exceptional customer service - Develop and...