Technology Services Engineer

1 week ago


Doha, Qatar Qatar Airways Full time

**About the role**:
As a TS Engineer
- Physical Security Systems, you will help us achieve the following:

- Provide maintenance & support with system configuration, system monitoring and troubleshooting.
- Work with hand-in-hand with maintenance contractor to ensure high level of system efficiency and up time.
- Quality assurance checks during the implementation and commissioning of the system as part of the project.
- Generation of various reports and preparation of charts based on the business needs.
- To control, supervise and coordinate installations, maintenance, upgrade and support of Physical Security Systems to meet the business objectives of HIA.
- Managing effective communication with all internal/ external Stakeholders.
- Proactive approach to identify business needs and providing relevant solutions to achieve customer satisfaction.
- Coordinate with various internal/ external stakeholders to gather business requirement and plan the implementation/ upgrade of Physical Security Systems accordingly.
- Ensure processes and standard operating procedures (SOP) are documented, reviewed and updated on regular basis.
- Ensure that material inventory is up-to-date and relevant data is updated in configuration management database (CMDB) periodically.
- Ensure regular coordination with team members and contribution during team activity.
- Ensure all established IT infrastructure library (ITIL) and ISO 20000 processes and procedures are followed for standardized services and support across IT platforms, to enhance and improve IT service provisions, stability and predictability.
- Ensure that all managed systems are in accordance with MATAR IT Cyber Security policy; provide mitigations to the identified risks.

**Qualifications**:
**About you**:

- Relevant College or University qualification to min Bachelor’s level.
- Degree in Electronics/Engineering/Computer Science or equivalent.
- Intermediate - minimum 3 years of job-relevant experience required.
- Exposure to Access Control System, Video Management System, CCTV Cameras and Advanced Video Analytics System.
- Having knowledge about system configuration, system monitoring and troubleshooting.
- Project management experience is preferred.
- Airport related work experience is preferred.


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