Front Office Duty Manager

1 week ago


Doha, Qatar Apt Resources Full time

**Responsibilities**:

- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
- Train, supervise and support office staff, including receptionists, security guards and call center agents
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure company’s policies and security requirements are met

**Requirements**:

- Proven work experience as a Front desk manager or Reception manager or Duty Manager
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Proficiency in Arabic ( Oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Previous experience in PMS
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills

**Benefits**:
Basic salary QAR 4500 + Free accommodation, Transport, air tickets and all other standard 5 star hotel benefits.



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