Reservation Agent

3 weeks ago

Doha, Qatar The Cavalry Global Full time

**Job Title: Reservation Agent**

**Location: Qatar**

**Start Date: Before November 20th, 2023**

Are you ready to embark on a journey in the world of luxury hospitality? We are thrilled to announce the opening of a magnificent 5-star resort in Qatar this December, and we are seeking a detail-oriented Reservation Agent to join our team. If you have a passion for providing exceptional service, excellent organizational skills, and a knack for managing reservations, we want you on our team

**Key Responsibilities**:

- ** Reservations**: Handle guest reservations efficiently, ensuring accuracy and adherence to resort policies.
- ** Booking Management**: Manage and update the reservation system, ensuring accuracy of guest data and preferences.
- ** Upselling**: Promote additional services and packages to enhance the guest experience.
- ** Problem Resolution**: Address guest concerns and inquiries, finding effective solutions to ensure their satisfaction.
- ** Communication**: Collaborate with various resort departments to coordinate room assignments and ensure a seamless guest experience.
- ** Administrative Tasks**: Maintain detailed records, manage billing, and prepare reports as needed.
- ** Guest Follow-Up**: Confirm reservations, send pre-arrival information, and post-stay thank-you notes to guests.

**Requirements**:

- ** Customer-Centric**: A passion for providing outstanding service and exceeding guest expectations.
- ** Communication Skills**: Excellent verbal and written communication skills in English; knowledge of other languages is a plus.
- ** Organizational Skills**: Strong attention to detail and ability to multitask in a fast-paced environment.
- ** Previous Experience**: Experience in reservations, preferably in a luxury hotel or resort.
- ** Tech-Savvy**: Proficiency in hotel reservation software and Microsoft Office Suite.
- ** Problem-Solving**: Ability to think on your feet and resolve issues effectively.
- ** Team Player**: Collaborative and able to work well within a diverse team.
- ** Availability**: Must be available for an online interview this week and able to start before November 20th, 2023.
- ** Location**: Located outside of Qatar due to visa restrictions and timelines.

**What We Offer**:

- ** Competitive Compensation**: Competitive salary and benefits package.
- ** Training and Development**: Ongoing training and opportunities for career growth within the resort.
- ** Luxurious Environment**: Work in a stunning 5-star resort with state-of-the-art facilities.
- ** International Experience**: Be part of a diverse team in a cosmopolitan environment.
- ** Team Spirit**: Join a team that values collaboration and excellence in service.

Join us in setting new standards of luxury hospitality, one reservation at a time Your journey begins here.

**Application Deadline: Thursday 2nd November

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