Senior Manager Service Control

2 weeks ago

Doha, Qatar MEEZA Full time

The primary responsibilities of the **Senior Manager Service Control**:
As a Process Owner, this role is responsible for:

- Sponsoring, designing and change-managing the process and its metrics
- Defining the process strategy
- Assisting with process design
- Ensuring that appropriate process documentation is available and current
- Defining appropriate policies and standards to be employed throughout the process
- Periodically auditing the process to ensure compliance to policy and standards
- Periodically reviewing the process strategy to ensure that it is still appropriate and change as required
- Communicating process information or changes as appropriate to ensure awareness
- Providing process resources to support activities required throughout the service lifecycle
- Ensuring process technicians have the required knowledge and the required technical and business understanding to deliver the process, and understand their role in the process
- Reviewing opportunities for process enhancements and for improving the efficiency and effectiveness of the process
- Addressing issues with the running of the process
- Identifying improvement opportunities for inclusion in the CSI register
- Working with the CSI manager and process managers to review and prioritize improvements in the CSI register
- Making improvements to the process
- Designing problem models and workflows
- Working with other process owners to ensure there is an integrated approach to the design and implementation of problem management, incident management, event management, and request fulfillment
- Designing change authority hierarchy and criteria for allocating CRs to change authorities
- Designing change and release models and workflows
- Working with other process owners and functions leads to ensuring that there is an integrated approach to the design and implementation of change management, service asset and configuration management, release and deployment management
- Agreeing and documenting the scope for SACM, including the policy for determining which service assets should be treated as configuration items.

As a Process Manager, this role is responsible for:

- Ensuring all activities are carried out as required throughout the service lifecycle
- Appointing people to the required roles
- Managing resources assigned to the process
- Working with service owners and other process managers to ensure the smooth running of services
- Monitoring and reporting on process performance
- Ensuring that CSI activities are coordinated throughout the service lifecycle
- Reviewing analysed data
- Presenting recommendations to senior management for improvement
- Helping prioritize improvement opportunities
- Leading, managing and delivering cross-functional and cross-divisional improvement projects
- Building effective relationships with the business and IT senior managers
- Setting direction and providing a framework through which improvement objectives can be delivered
- Coaching, mentoring, and supporting fellow service improvement professionals.

**Knowledge, Skills & Experience**:

- Ideally 10+ years in technology services organisation, preferably external service provider
- Ideally 5+ years as service delivery support in Data Centre, IT Services, and/or BPO organisation
- ITIL Expert certificates
- Strong understanding of enterprise technologies including Data Centres, Microsoft, and Cisco environments
- Information Acquisition - Identifying gaps in the available information required to understand a problem or situation and devising means of remedying gaps.
- Planning and Organisation - Determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems.
- The initiative, proactive, taking action, and anticipating opportunities.
- Persistence - Meeting targets and fulfilling agreements even when adverse circumstances prevail
- Familiar with Operations Management
- Methods, techniques, and tools for planning, organising, resourcing, directing, coordinating and monitoring ongoing (nonproject) activities
- Good verbal communication skills
- Excellent written and presentation skills
- Proven ability to influence cross-functional teams without formal authority

**Education**:

- University degree in computer/technology and/or business administration-related field and substantial career experience with demonstrable success.

What can MEEZA offer you?
- MEEZA is committed to providing thought leadership that will enable our employees to be involved in bringing global firsts to the market.
- MEEZA is one of the fastest growing technology companies in the Middle East which means an exciting and rewarding work environment for our employees.
- MEEZA is playing a key role in the transformation of Qatar into a knowledge-based society which means our employees can make a real impact.
- MEEZA is committed to developing our team; we provide opportunities to develop your

  • Senior Stock Controller

    6 days ago

    Doha, Qatar Tyne Recruitment Full time

    **Job Description: Senior Stock Controller** **Responsibilities**: - **Inventory Management**: - Oversee the overall management of inventory levels and stock movements. - Ensure accurate recording of stock transactions and maintain inventory accuracy. - **Stock Replenishment**: - Monitor stock levels and initiate replenishment orders as needed. -...

  • Senior Cost Controller

    6 days ago

    Doha, Qatar Nakilat Full time

    Start**Please wait...** **Senior Cost Controller**: - Job Requisition No.: 20125- Category: Shipyard**JOB TITLE: SENIOR COST CONTROLLER** **Reporting Structure**: Reports to: Finance Manager **Primary Functions**: - Ensure timely and accurate preparation and presentation of yard and projects performance reports. - Lead and manage all activities...

  • Senior Accountant

    1 week ago

    Doha, Qatar Pest Control Company Full time

    **About Us**: We are a dynamic and growing company committed to delivering exceptional services and products to our clients. As we expand, we are seeking a skilled and experienced **Senior Accountant** to join our finance team. This is a fantastic opportunity for a detail-oriented professional who thrives in a fast-paced environment and is looking to take...

  • Senior Document Controller

    1 week ago

    Doha, Qatar NES FIRCROFT Full time

    **Senior Document Controller** - High School (Year 12) Certificate or higher qualification. - 5 years' document control experience preferably in a technical project environment with significant practical knowledge of hard copy and electronic document control and information management systems. - Excellent skills in written and spoken English. - Strong...

  • Senior Environmental Analyst

    23 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Tampa Gardens Senior Living Full time

    Job DescriptionThe role of Senior Environmental Analyst at Tampa Gardens Senior Living involves overseeing the design, development, and maintenance of infrastructure and systems for data storage, processing, and analysis.This position plays a crucial role in building and managing data pipelines that facilitate efficient and reliable data integration,...

  • Senior Document Controller

    2 weeks ago

    Doha, Qatar Parsons Full time

    Senior Document Controller Qatar Parsons is looking for an amazingly talented **Senior Document Controller **to join our team! In this role you will get to **supervise a document control team in accomplishing key administrative and documentation tasks for your designated project.** **What You’ll Be Doing** - Logs (either manually or electronically),...

  • Senior Finance Manager

    3 weeks ago

    Doha, Qatar Anantara Full time

    **Company Description** A luxury hospitality operator for modern travelers, Minor Hotels, connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, our...

  • Senior Sustainability Engineer

    23 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Tampa Gardens Senior Living Full time

    About the RoleTampa Gardens Senior Living is committed to providing exceptional care and services to our residents while minimizing our environmental impact. We are seeking a dedicated and experienced Senior Environment Engineer to join our team and help us achieve our sustainability goals.In this role, you will be responsible for developing and implementing...

  • Senior Service Operations Manager

    23 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About Our CompanyAt lxbfYeaa, we are a leading global provider of innovative solutions in heat transfer, separation, and fluid handling. Our team is dedicated to achieving excellence mainly in energy, the environment, food, and the marine industry.We prioritize innovation, customer satisfaction, and employee development. As we continue to expand our...

  • Financial Control Manager

    13 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Fusion Outsourcing and Services Full time

    Job OverviewFusion Outsourcing and Services is seeking a highly skilled Financial Control Manager to join our finance team. The successful candidate will be responsible for delivering cost transparency and value to the business through effective cost control measures.Key Responsibilities:Budgeting and Forecasting: Assist the Senior Business Analyst in...

  • Senior Control Officer

    23 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Oil and Gas Job Search Ltd Full time

    We are looking for a skilled Senior Control Officer to support the Project Manager during the project lifecycle. The ideal candidate will have excellent organisational and communication skills, with the ability to maintain the project within the approved budget and risk safe through a suitable and effective control organisation.ResponsibilitiesMaintain the...

  • Senior Associate Logistics and Services Manager

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About QNB:QNB Group has steadily expanded its international presence, ranking as the most valuable bank brand in the Middle East and Africa according to Brand Finance Magazine. With over 28,000 employees serving up to 20 million customers through 1,000 locations, the bank offers a wide range of products and services.The bank's strong financial performance...

  • Senior Technician, Controls Systems

    2 weeks ago

    Doha, Qatar Johnson Controls Full time

    **What you will do**: Senior Technician is a key role reporting directly to the Team Leader, Aftermarket Controls Segment and will be based in Qatar. The Aftermarket Controls team carry out service, maintenance and retrofit projects on Building Management Systems (BMS) used for comfort and energy efficiency across multiple industries including commercial,...

  • Senior Manager Managed Service Leader

    23 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Ooredoo Full time

    About the RoleThis senior manager position is responsible for overseeing the design, deployment, and delivery of customized connectivity solutions. These solutions cater to enterprise clients' specific needs, ensuring seamless and secure network connectivity. The role involves collaborating with product teams to promote and expand standard managed...

  • Senior Finance Manager – Shared Services

    16 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Anantara Full time

    You will be supporting the Director of Finance – Shared Services and the Leadership Team by providing useful financial analysis information in a timely and accurate manner. As a Senior Finance Manager, you will ensure daily finance and accounting operations and closing reflects the correct performance and are in line with the company's Finance and...

  • Senior Project Manager

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    We are seeking an experienced Senior Project Manager - Cost and Schedule Control to join our team. The ideal candidate will have a strong background in project controls, cost and schedule development, tender preparation and contract management, and 3 years supervising multi-discipline and multi-cultural teams as head of control for mega projects.The...

  • Document Control Manager

    2 weeks ago

    Doha, Qatar Candidzone Full time

    We are hiring for **Document Control Manager** **Responsibilities**: - **Bachelor’s degree**in business administration, Information Management, Engineering, or a related field. - A minimum of **15 years of experience** in document control, with at least **5 years in a senior managerial role**. - Proven experience **managing document control processes...

  • Senior Manager Managed Service

    1 day ago

    Doha, Baladīyat ad Dawḩah, Qatar Ooredoo Full time

    VAC9561 - Senior Manager Managed Service - SecurityField: BusinessContract Type: Full Time - PermanentLocation: Qatar - DohaClosing date: 06-Feb-2025About Us:Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number...

  • Cost Controller Senior

    23 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Job OverviewWe are seeking a highly skilled Senior Projects Cost Controller to join our team. This role is responsible for the development and maintenance of cost models, as well as the preparation and distribution of comprehensive budgets.Key ResponsibilitiesCost Model Development: Develop and improve cost models to ensure accurate and timely...

  • Senior Manager Managed Service

    1 day ago

    Doha, Baladīyat ad Dawḩah, Qatar Ooredoo Full time

    VAC9562 - Senior Manager Managed Service - ConnectivityField: BusinessContract Type: Full Time - PermanentLocation: Qatar - DohaClosing date: 06-Feb-2025About Us:Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the...