Duty Manager
7 days ago
**Company Description**
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.
Key Responsibilities:
- Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
- Oversee day-to-day operations ,Shifts particularly during peak hours, and ensure smooth coordination across departments.
- Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
- Handle escalated guest issues with professionalism and empathy.
- Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
- Prepare and monitor accounts ensures correct account procedures are followed.
- Assist in training and mentoring staff to uphold the highest hospitality standards.
- Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.
- Ensure compliance with hotel policies, procedures, and standards.
- Prepare shift reports and communicate relevant details to the management team.
**Qualifications**
- Bachelor's Degree in hospitality management, business administration, or a related field may be preferred.
- 5- 7 years experience in 4-5 star Hotel
- Russian language is a must
- Skilled and professionally well familiar with all related company documentation and especially with the relevant Operational Standards for his / her field of responsibility.
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