House Keeping Supervisor
2 months ago
**Job Summary**:
The Housekeeping Supervisor is responsible for overseeing and coordinating housekeeping staff to ensure the cleanliness, order, and overall appearance of guest rooms, public areas, and back-of-house facilities. This role ensures adherence to company standards, meets quality and hygiene requirements, and maintains a welcoming and pristine environment for guests. The Housekeeping Supervisor will monitor inventory levels, assist with training, and provide strong leadership to foster a high-performing team.
**Key Responsibilities**:
- Supervise and schedule daily activities of housekeeping staff, ensuring coverage and timely completion of assigned tasks.
- Inspect guest rooms, public spaces, and back-of-house areas to ensure quality standards are consistently met.
- Conduct orientation, training, and continuous development sessions for housekeeping team members to uphold cleanliness and operational standards.
- Monitor inventory of cleaning supplies and equipment; place orders and ensure adequate stock levels.
- Address guest complaints or concerns promptly and follow up to ensure satisfaction.
- Collaborate with other departments to address cleaning needs and special requests.
- Maintain a safe and clean work environment, adhering to health and safety regulations.
- Ensure compliance with all company policies, procedures, and standards, and update team members on policy changes.
- Prepare daily reports on room status, inventory, and any maintenance issues to be resolved.
- Assist in performance evaluations and provide feedback to improve staff effectiveness.
- Address any emergency situations, such as spills or broken equipment, and ensure they are resolved promptly.
**Qualifications**:
- Proven experience as a Housekeeping Supervisor or similar role in a hotel or hospitality environment.
- Strong knowledge of cleaning and sanitation products, techniques, and methods.
- Excellent organizational and leadership skills, with the ability to delegate tasks effectively.
- Attention to detail and a commitment to maintaining high standards.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong communication and interpersonal skills.
**Preferred Qualifications**:
- Certification in Hospitality Management or related field.
- Knowledge of OSHA guidelines and cleaning safety standards.
- Basic understanding of hotel property management systems (PMS) for room tracking and updates.
**Physical Requirements**:
- Ability to stand, walk, bend, and lift for extended periods.
- Capacity to lift and transport cleaning supplies and equipment
**Job Types**: Full-time, Permanent
Pay: QAR4,000.00 - QAR4,500.00 per month
Application Question(s):
- Can you describe your previous experience in housekeeping supervision or a similar role in a hotel or hospitality environment?
What methods do you use to inspect rooms and ensure that cleanliness standards are met?
How do you approach training and developing housekeeping staff to ensure they meet service standards?
Describe a time when you had to motivate a team member who was underperforming. What strategies did you use, and what was the outcome?
How would you handle discovering that a guest room was not properly cleaned by a team member before being checked in by a new guest?
Tell us about a time when you had to solve an unexpected housekeeping issue quickly (e.g., spill in a public area or broken equipment).
How do you monitor and manage housekeeping supplies to ensure the team has what they need without excessive waste?
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