Housekeeping Manager
5 months ago
In this role you will be the ‘key account owner’ of customer and stakeholder relationships to truly enhance our partnership relationship with our customer.
- Design the operational structure and plan of the department and implement it.
- Manage the Key Performance Indicators and Service Level Agreements relevant to the contract/department under your control and provide progress reports as and when required by the Senior Management team or client.
- Ensure full compliance in terms of soft services operational delivery and sustainability.
- Build and develop strong relationships with internal customer’s such as vendors and suppliers and support the Procurement team with all procurement process needed
- Manage, communicate and promptly coordinate with the subcontractors, including those for technical repairs and maintenance of machinery, high access cleaning, pest control and waste management.
- Plan and prepare rosters / schedules for every location and its assets there within and ensure consistent implementation of the same.
- Organize and plan needed resources for peak business period during daily operations as well as seasonal spike in travelling such as summer plans or Eid, Winter and Summer plans
- Design and implement emergency plans, including harsh weather contingency plans for rain, sandstorms and flooding.
- Manage restoration projects as well as assist in the site visits of potential new projects.
- Perform spot checks, inspections and audits to test quality of services provided in line with the SLR/Client expectations or additional request’s during VVIP movements.
- Leading a diversified team and demonstrating continual motivation of the team to deliver an exceptional quality of service output.
- Maximize, always restore and sustain the life of client assets whilst providing a quality of service solution through understanding and upkeep of building assets and the associated cleaning solutions that are involved in maintaining those assets.
- Support the design and delivery of the Soft Services Platform as a method to mature the organization
- Actively involved in the recruitment of custodial staff.
- Ensure all Custodial employees under their control receive all compulsory HSEQ training in a timely manner
- Ensure all chemicals used are approved by the HSEQ team by means of a MSDS and COSHH sheet.
Application Question(s):
- What is your minimum expected salary?
**Experience**:
- housekeeping management / soft service management: 8 years (required)
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