Receptionist - Park House English School
3 days ago
**Description**
ISP- PHES Receptionist Role Profile
Purpose of Role
The Receptionist is the first point of contact for the school. They assist in the successful administration of the school and provide excellent administrative support and highly confidential secretarial services. The role requires the incumbent to promote an efficient and excellent service while maintaining the ethos of the school. The Receptionist is responsible for coordinating front desk enquiries, distributing correspondence, redirecting phone calls. and directing people appropriately and efficiently. Ultimately, a Receptionists duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.
ISP Principles
Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.
Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.
ISP- PHES Receptionist Key Responsibilities
Provision of high-quality reception service including the efficient and courteous management of incoming telephone calls and visitors in line with the school guidelines
Greet and welcome guests as soon as they arrive at the school entrance
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Coordinate front-desk activities
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Receive, sort and distribute daily mail/deliveries
Administrative support across the school for office staff and teachers
Maintain daily accurate fire registers
Log late children
Meet and greet new parents / children
Assist admin office where necessary
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Order front office supplies and keep inventory of stock
Update calendars and schedule meetings
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Attend appropriate Professional Development Courses
Initiate to improve the front office environment
Assist with Open Days, Prize Giving and other school functions and events
Health and Safety
Emphasize the importance of safety in all areas of the curriculum, communicating to the pupils the
importance of a responsible attitude towards personal safety, the safety of others and respect for Park
House English Schools property and equipment
Safeguard Park House students
Take all necessary and reasonable precautions to protect students, equipment, materials, and facilities
Assist in implementing all policies and rules governing student life and conduct
Ensure that, all the necessary health and safety rules and procedures are being followed
Maintain an awareness of all the health and safety measures to be taken when in school
Skill and Knowledge
Competencies
Excellent communication skills and command of the English language, in spoken and written form. Fluency in Arabic essential
Willing attitude to be a part of the school team
Strong sense of professionalism
Safeguarding and welfare of children
A collaborative team-player with excellent interpersonal skills
Behavior management
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
Hands-on experience with office equipment (e.g. scanners and printers)
Excellent organizational skills and ability to prioritize workload.
Excellent interpersonal and communication skills, in person, telephone and written
Excellent Customer Service Skills, with the ability to use discretion, patience, tact and respect for confidentiality.
Ability to remain calm, composed and flexible within a busy and demanding environment
Ability to work effectively within a team and on own initiative
Ability to be resourceful and proactive when issues arise
Multitasking and time-management skills, with the ability to prioritize tasks
Ability to undertake a wide range of clerical, administrative and general duties
Must be accurate in recording details and make full use of the Schools Management Systems
Integrity and confidentiality to be maintained at all times
Show loyalty and commitment to school
Professional attitude and appearance
Ability to deal positively with children, parents and staff
Sensitive, caring and responsive to the needs of young people
Enthusiastic and good at motivating students
Enthusiastic, self
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