Guest Service Associate

1 week ago

Doha, Qatar Accor HQ Full time

**Guest Service Associate - F&B (Waiter/Waitress)**

Ensure that all guests are served to the hotels standard in the Restaurant / Lounge areas. Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas. Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotels standards in a friendly, timely and efficient manner.

**Summary of Responsibilities**:

- Greets guests and presents them with the menu.
- Informs guests about the special items for the day and menu changes if any.
- Suggest food and beverages to the guest and also try to upsell.
- Take food and beverage orders from the guest on the order taking pads.
- Obtaining revenues, issuing receipts, accepting payments, returning the change.
- Performing basic cleaning tasks as needed or directed by supervisor.
- Filling in for absent staff as needed in any of the F&B department within the hotel.
- Communicate to the guest and provide assistance with their queries.
- Work as a team to get all the job tasks completed in any given time.
- Observes guests and ensure their satisfaction with the food and service.
- Promptly respond to guest with any additional request.
- Taking guest feedback and encouraging guest to share their feedback on our social media platform e.g. Trip advisor, Trust you etc.
- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
- Properly open and pour wine at the tableside.
- Adhere to grooming and appearance standards consistently.
- Understands and can communicate products and services available at the resort.
- Must have some familiarity with basic cooking knowledge.
- Help other areas of the restaurant such as answering telephones and completing financial transactions.
- Print closing report and drop the cash with the front office / accounts department.
- Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
- Close the shift on the POS terminal.
- Other tasks that are assigned

**Qualifications**:

- Excellent communication skills in English, both written and verbal
- Trustworthy with attention to detail and high levels of accuracy in their work
- Pro-active and energetic with a positive 'can do' attitude
- Ability to multi-task with prioritization skills
- Knowledge of the products/items selling in the outlet
- Proficient in the use of Micros

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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