Lounge Associate

3 months ago

Doha, Qatar Rosewood Hotel Group Full time

**General Information**:

- Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Rooms - Front Office- Job Type- Full-time Permanent**Job Summary**

Reporting to the Manor Club Team Leader, the Manor Club/Apartment Lounge Attendant is responsible for all aspects of guest service in the daily operation of the Manor Club/Apartment Lounge, always ensuring the highest levels of guest satisfaction.

**Essential Duties and Responsibilities**
- Learn all menus, this includes cocktail menus, wine lists and daily specials from the assigned Lounge for all meal periods. Have a thorough knowledge and understanding of all food and beverage items on the menu with the ability to recommend Food and Beverage combinations and up sell alternatives.
- Verify that menus are well maintained.
- Ensures that minimum brand standards have been implemented.
- Ensures that all the Food and Beverage Essentials are implemented.
- Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
- Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Works in a supportive and flexible manner with other departments, in the spirit of “We work through Teams”.
- Maintains par stocks of all equipment and guest supplies as required.
- Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
- Presents menu, answers enquiries, and makes suggestions regarding food, beverage, and service to restaurant guests.
- Clears and resets counters or tables at conclusion of each course.
- Fully conversant with all aspects of the Micros System.
- Computes bill and accepts payment.
- Performs the function of cashier as required.
- Verifies cash received ensuring only genuine money been collected.
- Verifies all credit cards presented by guest before to validity of the card.
- Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
- Ensures the delivery of brand promise and always provides exceptional guest service.
- Provides excellent service to associate in other departments as appropriate.
- Handles all guest and associate complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and associate interactions with good working relationships.
- Establishes a rapport with guests maintaining good customer relationships.
- Attend on time training sessions and meetings as and when required such as LQA, FORBES, Sequence of service trainings, etc.
- Ensure effective, prompt, and intuitive service by performing in the LQA, FORBES and brand standards.
- Make sure the Manor Club and Apartment Lounge always appears clean and restful, orderly, and dignified.

**Standard Responsibilities**
- Comply and adhere to the Rosewood company policies.
- Take on other tasks in addition to the ones stated, in a reasonable framework.
- Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.
- Model the company’s culture, vision, mission, and core values at all times.
- Ensure highest standards of personal presentation and grooming.
- Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
- Help the guest in every way possible from a simple question to an unusual request, as long as it is ethical, legal, and moral.
- Memorize all the habits/dietary/preferences of the Club/Lounge guests and inform the Team Leader to update the guest’s profile.
- Proactively make recommendations to guests for food and upsell beverage items.
- Establish a professional rapport with guests maintaining good customer relationships.

**Confidentiality**

Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and employees, unless otherwise stated.

**Health & Safety**
- Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
- The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
- Report any defects in the building, plant or equipment according to hotel procedure.
- Ensure that any accidents to Associates, guests or visitors are reported immediately in accordance with correct procedures.
- Attend Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.
- Be fully conversant with:
oRegulations

oRisk Assessments for yo

  • Residence Lounge Associate

    8 months ago

    Doha, Qatar Crew Life at Sea Full time

    ***:**Customer Service**: *** - ** Greet and welcome guests as they enter the lounge.**: - ** Provide information about the lounge menu, drink options, and any promotions or special events.**: - ** Take orders and serve food and beverages to guests in a friendly and efficient manner.** *** Menu Knowledge**: *** - ** Have a thorough understanding of the...

  • Lounge Team Leader

    2 months ago

    Doha, Qatar Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Rooms - Front Office- Job Type- Full-time Permanent**Job Summary** Reporting to the Manor Club Assistant Manager, the Manor Club Team Leader is responsible for all aspects of guest service in the daily operation of the Manor Club Lounge and Apartment...

  • Hia Lounges Manager

    6 months ago

    Doha, Qatar Qatar Airways Full time

    **About the Role** Responsible for all commercial elements of lounges, including customer experience, lounge opportunity evaluation, membership pricing/strategy, access policies, product strategy and food and beverage strategy. Also, responsible for overseeing daily operations in all HIA QR lounges, ensuring standards and procedures are followed, a safe...

  • Restaurant Manager

    6 months ago

    Doha, Qatar Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Food & Beverage - Services- Job Type- Full-time Permanent**WHO ARE WE?** **About Rosewood Doha** Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will redefine...

  • Assistant Outlet Manager

    7 months ago

    Doha, Qatar Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Talent and Culture- Job Type- Full-time Permanent**WHO ARE WE?** About Rosewood DohaHoused in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will redefine ultra-luxury...

  • Restaurant Manager

    6 months ago

    Doha, Qatar Talent Pal Full time

    **General Information**: - Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Food & Beverage - Services- Job Type- Full-time Permanent**WHO ARE WE?** **About Rosewood Doha** Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will redefine...

  • Laundry Associate

    4 months ago

    Doha, Qatar Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Rooms - Heart of House- Job Type- Full-time Permanent**WHO ARE WE?** **About Rosewood Doha** Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will redefine...

  • Associate Dining Room Supervisor

    2 weeks ago

    Doha, Qatar Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Food & Beverage - Services- Job Type- Full-time Permanent**Job Summary - The Associate Dining Room Supervisor will oversee the daily operations of the staff dining room to ensure it offers exceptional dining experience to hotel associates. This role...

  • Executive Lounge Agent

    6 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23212091 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis City Center Doha, Conference Centre Street, West Bay, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Monitor club lounge for seating availability, service,...

  • Executive Lounge Agent

    4 days ago

    Doha, Qatar Marriott International, Inc Full time

    **Additional Information** **Job Number**24201445 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Marquis City Center Doha, Conference Centre Street, West Bay, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Monitor club lounge for seating availability, service, safety, and...

  • Accomodation Manager

    4 months ago

    Doha, Qatar Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Talent and Culture- Job Type- Full-time Permanent**WHO ARE WE?** **About Rosewood Doha** Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will redefine ultra-luxury...

  • Executive Pastry Chef

    6 months ago

    Doha, Qatar Talent Pal Full time

    **General Information**: - Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Food & Beverage - Culinary- Job Type- Full-time Permanent**Job Summary** Ensures efficient running of the pastry kitchen, contributing to the overall success of outlets and banquets, in accordance with the hotel’s standards and financial...

  • Assistant Director of Talent

    7 months ago

    Doha, Qatar Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Talent and Culture- Job Type- Full-time Permanent- WHO ARE WE?- About Rosewood Doha- Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will redefine ultra-luxury...

  • Government Relations Supervisor

    2 months ago

    Doha, Qatar Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Talent and Culture- Job Type- Full-time Permanent**Job Summary** - Provide essential support to the Government Relations Manager in managing various government-related tasks, embassies, associate relations, and administrative functions. This position...

  • Administrative Assistant to Hygiene Manager

    3 months ago

    Doha, Qatar Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Food & Beverage - Culinary- Job Type- Full-time Permanent**WHO ARE WE?** **About Rosewood Doha** Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will redefine...

  • Talent Connection

    6 months ago

    Doha, Qatar Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Others- Job Type- Full-time Permanent**ATENÇÃO: ESTE LINK DE CANDIDATURA ESTÁ RESERVADO PARA APLICAÇÕES DE BRASILEIROS QUE DESEJAM SE TORNAR ASSOCIADOS NO ROSEWOOD DOHA** The Rosewood Doha Hotel has several opportunities available for those who...

  • Security Manager

    6 months ago

    Doha, Qatar Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Security- Job Type- Full-time Permanent**WHO ARE WE?** **About Rosewood Doha** Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will redefine ultra-luxury hospitality...

  • Administrative Assistant to Hygiene Manager

    3 months ago

    Doha, Qatar Talent Pal Full time

    **General Information**: - Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Food & Beverage - Culinary- Job Type- Full-time Permanent**WHO ARE WE?** **About Rosewood Doha** Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will redefine...

  • Front Desk Associate

    8 months ago

    Doha, Qatar Crew Life at Sea Full time

    **Provide our guests with unparalleled hospitality, from an effortless arrival and departure experience in a gracious and polite manner**: - ** Host and welcome all guests in a natural and spontaneous manner to make our guests feel welcome whilst they spend their time with us**: - ** Prepare all the arrival arrangement and process check-in for Residences...

  • Housekeeping Associate

    8 months ago

    Doha, Qatar Crew Life at Sea Full time

    ***:**Key Responsibilities**: *** - **Clean, make beds, change linens, and restocking amenities** *** - **Clean and sanitize all public areas, including hallways, lounges, and restrooms** *** - **Ensure that supplies are well-stocked and organized** *** - **Vacuum, mop, and dust all designated areas** *** - **Empty and dispose of trash and...