Coffee Boy
7 days ago
**Job Number** 22213110
**Job Category** Food and Beverage & Culinary
**Location** Sheraton Grand Doha Resort & Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
- To provide our hotel guests with an authentic Arabic coffee in the hotel lobby
- Follow and implement the welcome / farewell modules and Sheraton brand standards / guidelines.
- To effectively contribute in a high loyalty composite through recognition, friendliness, helpfulness and efficiency
**ESSENTIAL FUNCTIONS**
- Ensure that services provided are in harmony with our Sheraton core values
- Ensure that our guests receive an on brand personalized arrival / departure experience
- Acknowledge and recognize Marriott Bonvoy members and deliver the related appropriate welcome to the hotel
- Ensure strict compliance with **Sheraton Brand Standards** in all related tasks and duties
- Ensure lobby readiness and cleanliness and that FF&E is well maintained at all times
- Ensure that coffee making equipment is always clean and ready for coffee preparation
- 100% daily usage of the Master Arrival Report
- Ensure smooth and clear communication with all other FO, HK, club and Room service associates
- Acquire the proper product and service knowledge needed to perform your job properly
- Be aware of the hotel Fire and Emergency procedures
- Know regular guest names and their usual requirements
- Be aware of daily functions, events, VIP and group arrivals
- Have sufficient information about local surrounding areas to able to provide guests with choices and / or alternatives when requesting for assistance
- Build positive, effective and on brand relationships with internal and external customers
- Ensure proper grooming and personal hygiene at all times as per hotel guidelines
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.
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