Ground Handling Staff
7 months ago
**Responsibilities**:
- Greet passengers and verify their travel documents, including passports and tickets.
- Use computer systems to check passengers into the cruise efficiently.
- Inspect passports and other travel documents for authenticity and accuracy.
- Issue boarding passes to passengers upon successful completion of the check-in process.
- Provide assistance and respond to passenger inquiries regarding their travel plans.
- Offer guidance and support for any special requests or needs passengers may have.
- Inform passengers of their boarding time, gate number, and any other relevant details.
- Ensure a high level of customer service, maintaining a friendly and professional demeanor.
- Address and resolve any issues or concerns that passengers might have during the check-in process.
- Collaborate with other ground handling staff to ensure smooth operations.
- Communicate effectively with team members and supervisors to report any irregularities or issues.
**Qualifications, Experience, and Skills Required**:
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Basic computer skills and ability to use check-in software
- Strong attention to detail and ability to verify documents accurately
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Previous experience in customer service or a related field is an advantage
- Availability to work flexible hours, including weekends and holidays
**Job Types**: Full-time, Permanent
Application Question(s):
- Are you available to work flexible hours, including weekends and holidays?
- Do you have basic computer skills and ability to use check-in software?
**Education**:
- Higher diploma (required)
**Experience**:
- Customer Service: 2 years (required)
License/Certification:
- Qatar ID (required)
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