Senior Manager Hub Operations
5 months ago
**About the role**
To manage and provide overall supervision to the customer service operations at Hamad International Airport and to ensure the Customer Service operates in accordance with operational best practices, in compliance with QR policies and procedures at all times.
**Key accountabilities include**:
- Directs and controls the delivery of the Ground Services strategy to support airline growth plans.
Contribute to the evaluation and development of operational strategy and performance in co-operation with the company’s Executive Management Team.
- Benchmarks Hub against competitors and ensures service strategy maintains and improves standards.
- Recommends, develops, and implements airport policies and procedures.
- Directs activities within Hamad International Airport to ensure operational activities are in line with Qatar Airways Service, Safety and Commercial policies.
- Manages the Hub to ensure it achieves the highest standards of operational efficiency and provide enhanced level of Customer Service in line with Competitor Airlines. Ensure that Service Quality standards are maintained at all areas of HIA for Check in, boarding gates, Transfers, to achieve a 5 star experience on the ground.
- Ensure that HUB operations achieve On Time Performance (OTP) targets as a Division and also as an airline to measure the effectiveness and success of the service.
- Manage and control departmental expenditures/finance within established budgets by directing accounting staff in preparation of budget, and monitoring expenditures to ensure proper and efficient management of funds.
- Provide expert change management and risk assessment techniques ensuring that change is well managed and received across GS Hub.
- Lead and manage the Ground Operations activities with relevant stakeholders, which include but not limited to, government authorities - Ministry of Interior, Qatar Aviation Services, Hamad International Airport, Engineering, Flight Operations, Cabin Services, Group Safety and Security at all times.
- Ensure that QR complies with International external and internal regulatory requirements like the Transport Security Administration-USA, Department for Transport-UK and Australia, Qatar Civil Aviation Authority (QCAA) as part of the corporate governance structure.
- Oversee training for Supervisors and front line workforce to ensure they are incompliance with the company safety standards and procedures.
- Establish the department or teams objectives and priorities to align with and support business objectives.
- Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
- Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.
- Train and develop other employees, to ensure succession planning is in place.
- Establishes performance targets and KPIs, and measures accordingly to ensure excellent delivery of customer service.
- Provide leadership and guidance by coaching, counselling and mentoring the team to directly enhance their skills. Builds capability of direct reports through continuous development.
- Take responsibility for own ongoing personal development and growth of expertise.
- Keep abreast with any market trends and developments
- Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.
- Act as a role model for HUB leaders and staff.
- Train Qatari staff in various duties as per business requirements.
- Responsible to ensure that employees at all levels understand work health and safety requirements and expectations through provision of relevant QR Group induction, information, instruction, training and supervision.
- Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operation to assure employee safety, security, legislative compliance and delivery of high quality service with a responsible environmental attitude.
- Ensure that all managers and supervisors understand work health and safety requirements and expectations to the extent that they can pass on relevant information, identify training needs and provide appropriate supervision in their workplace.
- Take a direct and personal interest in reported injuries, incidents, near misses and hazards to ensure that appropriate reporting, investigation and response is being achieved.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an int
-
Senior Accountant Temporary
2 months ago
Doha, Qatar JOB HUB GLOBAL Full time**Job description** **Job Title**:Senior Accountant **Job Type**: 3 month contract extendable **Working Hours**: 9hrs per day 8: 30 - 17:30 **Working Days**: 5 days a week **Salary**: QAR 7 000- 8 000 all-inclusive As a Senior Accountant, you will play a critical role in managing and overseeing the financial activities of our organization. You will...
-
Security Operations Manager
5 months ago
Doha, Qatar QATAR Airways Full time• Provide security guidance and support to Senior Manager Integrated Operations Center (IOC), ASMs and QR Subsidiaries Management to ensure a safe and secure operations. • Manage and oversee all security aspects of operations of QR passenger and freighter flights to ensure schedule integrity for the airline. • Escalate security incidents as...
-
Cybersecurity Engineer Operational Technology
2 weeks ago
Doha, Qatar JOB HUB GLOBAL Full time**Job Title**: Cybersecurity Engineer Operational Technology **Joining**: Immediate **Duration**: 18 months (Extendable) **Position Overview**: **Key Responsibilities**: - Deliver and implement effective cybersecurity solutions for clients. - Conduct site visits to assess needs and provide training. - Support bid reviews and select cost-effective...
-
Civil Foreman
2 months ago
Doha, Qatar JOB HUB GLOBAL Full timeOur client is a prominent provider of facility management services, offering complete maintenance solutions for building systems. They specialize in HVAC, electrical, plumbing, and general upkeep, ensuring efficient operations and mínimal disruptions. **Position**: Civil Foreman( Facility Management) **Location**: Doha **Contract**: 1 month...
-
Security Operations Manager
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full timeSecurity Operations Manager **Key Responsibilities:** • Provide security guidance and support to Senior Manager Integrated Operations Center (IOC), ASMs and QR Subsidiaries Management to ensure a safe and secure operations environment. • Oversee all security aspects of operations of QR passenger and freighter flights to ensure schedule integrity for...
-
Security Operations Manager
1 month ago
Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full timeJob Title: Security Operations ManagerQatar Airways is seeking a highly skilled Security Operations Manager to join our team. As a key member of our security team, you will be responsible for ensuring the safety and security of our passengers, crew, and aircraft.Key Responsibilities:Provide Security Guidance and Support: Offer expert advice and guidance to...
-
Junior Electrical Engineer
1 month ago
Doha, Qatar JOB HUB GLOBAL Full timeOne of our esteemed clients, a global technology leader, is on the lookout for talented individuals to join their dynamic team for an **immediate appointment**. If you’re passionate about innovation, thrive in fast-paced environments, and are eager to make an impact in the heart of one of the world’s most thriving technology hubs, this could be your...
-
Senior Business Operations Officer
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full timeAbout the RolePrecision Hire Solution is seeking a highly skilled Senior Business Support Officer to join our team. As a Senior Business Support Officer, you will play a critical role in supporting the Manager Flight Operations Business Support in delivering a range of services and initiatives across the Flight Operations Division.Key ResponsibilitiesProvide...
-
Hvac Technician
2 months ago
Doha, Qatar JOB HUB GLOBAL Full timeOur client is a prominent provider of facility management services, offering complete maintenance solutions for building systems. They specialize in HVAC, electrical, plumbing, and general upkeep, ensuring efficient operations and mínimal disruptions. **Job Title**: HVAC Technician **Location**: Doha **Contract**: 1 month (extendable) **Salary**: 2500 QAR...
-
Senior Printing Machine Operator
5 months ago
Doha, Qatar JOB HUB GLOBAL Full time**Overview**: Our client a leading conglomerate in Qatar with a strong presence in the signage and advertisement production industry. Committed to excellence and innovation, we are seeking highly skilled _**Senior Offset Printing Machine Operator - 4 Nos**_ to join their dynamic team. This position offers competitive compensation and benefits, along with...
-
Senior Business Operations Specialist
1 month ago
Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full timeAbout the RoleTalent Pal is seeking a highly skilled Senior Business Support Officer to join our Flight Operations team. As a key member of the team, you will provide daily support to the Manager Flight Operations Business Support in delivering activities and initiatives efficiently and in a timely manner.Key Responsibilities:Act as liaison with functional...
-
Senior Manager Catering Operations
4 months ago
Doha, Qatar Qatar Airways Full timeAs a Senior Manager Catering Operations, you will responsible for the 24/7 planning and delivery of all aspects of the Catering Services operation worldwide. Work across the organisation to deliver all aspects of the on-board service requirement, ensuring that all flights departs on time and with the correct specification of catering, bars and dry stores....
-
Senior Business Operations Specialist
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full timeAbout the RoleTalent Pal is seeking a highly skilled Senior Business Support Officer to join our Flight Operations team. As a key member of the team, you will provide critical support to the Manager Flight Operations Business Support in delivering a range of services and initiatives across the Flight Operations Division.Key ResponsibilitiesProvide daily...
-
Senior Environment Specialist
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Tampa Gardens Senior Living Full timeJob Title: Senior Environment EngineerWe are seeking a highly skilled Senior Environment Engineer to join our team at Tampa Gardens Senior Living. This is a unique opportunity to work in a dynamic environment and contribute to the success of our organization.Job SummaryThe Senior Environment Engineer will be responsible for ensuring compliance with...
-
Operations Manager
7 months ago
Doha, Qatar Megatan Full time**Operations Manager - Operations and Team Management** As the Operations Manager of Alasmi Enterprises, you will be instrumental in managing our operations across all brands, including Megatan wellness hub, Arabian Bronze tanning lotions, and Zorka message Chamber. Your leadership will ensure operational excellence, team management, and the scalability of...
-
Technicians Switchgear and Substation
3 weeks ago
Doha, Qatar JOB HUB GLOBAL Full time**Location**: QAPCO **Duration**: 2 Months (Extendable) **Working Hours**: 6 Days a Week, 10 Hours a Day (including OT) **Salary**: 3000 to 3500 QAR (full package) **We Are Hiring!** We are seeking **5 experienced Technicians** to join our team for a short-term project focused on Substation and Switchgear works at QAPCO. If you have a strong background in...
-
Senior Business Operations Specialist
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full timeAbout the RoleTalent Pal is seeking a highly skilled Senior Business Support Officer to join our Flight Operations team. As a key member of the team, you will provide critical support to the Manager Flight Operations Business Support in delivering a range of services and initiatives across the Flight Operations Division.Key ResponsibilitiesProvide daily...
-
Mechanical Supervisors
1 month ago
Doha, Qatar JOB HUB GLOBAL Full time**Job Title: Mechanical Supervisors-Shutdown Project** **Salary**: 4 500 QAR + Food + Accommodation + Transportation **Location**: Doha, Qatar **Employment Type**: Full Time Contract 6 months (Extendable) **About Us**: Our client is a leading provider of engineering and construction services in the oil and gas industry. With a commitment to safety,...
-
Maintenance System Administrator
2 months ago
Doha, Qatar JOB HUB GLOBAL Full timeOne of our esteemed clients, a global technology leader, is on the lookout for talented individuals to join their dynamic team for an **immediate appointment**. If you’re passionate about innovation, thrive in fast-paced environments, and are eager to make an impact in the heart of one of the world’s most thriving technology hubs, this could be your...
-
Security Operations Manager
5 months ago
Doha, Qatar Qatar Airways Full timeJob SummaryThis is an exciting opportunity to be part of Qatar Airways Group Security. As the Security Operations Manager, you will be involved in providing security support across Qatar Airways (QR) Network. The first point of contact for all day to day security related occurrences and coordinate all day-to-day security operational aspects in relation to...