Front Office Duty Manager
2 weeks ago
Key Responsibilities:
- Supervise the front desk team, including front desk agents, concierge, and bell staff.
- Guide, coach, and support team members to ensure high performance and guest satisfaction.
- Conduct regular team meetings and training sessions to communicate updates, policies, and procedures.
- Ensure exceptional guest service by greeting guests warmly, addressing inquiries and concerns promptly, and resolving issues effectively.
- Monitor guest feedback and implement improvements to enhance guest satisfaction.
- Handle escalated guest complaints or special requests with professionalism and empathy.
- Oversee front desk operations, including check-in, check-out, reservations, and room assignments.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Monitor room availability and manage room inventory to maximize occupancy and revenue.
- Maintain a safe and secure environment for guests and team members by enforcing safety and security policies.
- Respond to emergencies or incidents, coordinating with relevant departments and authorities as necessary.
- Conduct regular inspections of the lobby, public areas, and back-of-house areas to ensure cleanliness and safety standards are met.
- Liaise with other departments, such as housekeeping, maintenance, and food and beverage, to coordinate guest services and resolve issues.
- Communicate effectively with team members, managers, and guests through verbal and written communication channels.
- Collaborate with the Front Office Manager and other department heads to implement initiatives aimed at improving guest satisfaction and operational efficiency.
- Previous experience in front office operations, preferably in a supervisory or managerial role.
- Excellent interpersonal and communication skills, with the ability to interact effectively with guests and team members at all levels.
- Strong leadership abilities, with a focus on coaching, mentoring, and motivating team members.
- Exceptional problem-solving skills and the ability to handle guest complaints and emergency situations calmly and effectively.
- Flexibility to work varying shifts, including weekends and holidays, as required.
**Job Types**: Full-time, Permanent
Application Question(s):
- Do you possess a valid Qatar Residence Permit?
- Do you have excellent leadership skills and exceptional communication skills?
- Do you have experience in managing budgets, revenue proposals and forecasting results?
- Do you speak Arabic?
**Education**:
- Diploma (preferred)
**Experience**:
- Duty Manager: 3 years (preferred)
- 4* or 5* Hotel: 2 years (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Doha (required)
Ability to Relocate:
- Doha: Relocate before starting work (required)
Application Deadline: 15/03/2024
-
Front Office Manager
4 weeks ago
Doha, Qatar Marriott International, Inc Full time**Job Number** 23208983 **Job Category** Rooms & Guest Services Operations **Location** Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** Y **Position Type** Management **JOB SUMMARY** Responsible for all front...
-
Duty Manager
3 weeks ago
Doha, Qatar Accor Hotels Full time• To have full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned workplace. • Primarily responsible for ensuring that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff, and maintaining a calm, professional environment at all times...
-
Duty Manager
2 weeks ago
Doha, Qatar Accor Hotels Full time• To have full working knowledge andcapability to supervise, correct, and demonstrate all duties andtasks in the assigned workplace. • Primarily responsiblefor ensuring that Front Office shifts are run efficiently,providing outstanding guest service, assisting all Front Officestaff, and maintaining a calm, professional environment at alltimes •...
-
Duty Manager
4 weeks ago
Doha, Qatar Ritej Company of Recruitment Full timeGreetings! Please be advised that we are looking for a female Duty Manager (Front office department ,hotels). Kindly note that for this position we need someone with hotel experience (preferably 5*). a single room in a two-bedroom sharing apartment, annual ticket home, medical, duty meals, transportation, uniform laundry. **Job Type**: Contract **Salary**:...
-
Assistant Front Office Manager
4 days ago
Doha, Qatar RIXOS RIXOS DOHA QETAIFAN ISLAND Full time**Rixos Qetaifan Island North** Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of...
-
Assistant Front Office Manager
7 days ago
Doha, Qatar Marriott International, Inc Full time**Job Number** 24081101 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien City Center Doha, Conference Centre Street, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...
-
Front Office Manager
3 weeks ago
Doha, Qatar IHG Hotel & Resorts Full timeThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the...
-
Front Office Manager
3 weeks ago
Doha, Qatar IHG Hotel & Resorts Full timeQualificationsTo execute the position of Front Office Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following: Possess a Bachelor’s degree in Hotel Management, Business Administration or related field plus two-four years front office/guest...
-
Assistant Director of Front Office
1 week ago
Doha, Qatar FAIRMONT Full timeCompany Description BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Assistant Front Office Manager
7 days ago
Doha, Qatar Marriott International Full timeJob Number 24081101Job Category Rooms & Guest Services OperationsLocation Le Méridien City Center Doha, Conference Centre Street, Doha, Qatar, Qatar VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis....
-
Duty Manager
3 weeks ago
Doha, Qatar accor hotel Full timeEnsure payment from guest on departure is accurate and correctly completed in accordance to financial standards. Monitors and arrange restocking of all necessary items for operational internal / external needs Handles and resolves guest complains Supervise all operational areas ensuring that all guests and visitors are met guest satisfaction is maintained...
-
Hotel Duty Manager
3 weeks ago
Doha, Qatar manpower middle east Full time- Have a minimum of one (1) year of experience handling a similar role. - Prior experience working with PMS. - Fluency in English is compulsory. • *Key Job Responsibilities**: - Familiarity with all Front Desk and guest booking functions. - Provides the Front Office Manager and Site Operation Manager with a summary of activities and operations during...
-
Assistant Front Office Manager
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar Marriott International Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Le Méridien City Center Doha, Conference Centre Street, Doha, Qatar, Qatar VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front...
-
Front of The House Manager
3 days ago
Doha, Qatar Marriott International, Inc Full time**Job Number** 23013706 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Marsa Arabia Island The Pearl Qatar, The St. Regis Residence, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and...
-
Assistant Front Office Manager
4 days ago
Doha, Qatar Candidzone Full timeURGENTLY LOOKING FOR ASSISTANT FRONT OFFICE MANAGER - Female - Any nationality - 37 years old and below - At least 2 - 3 years of experience; - 4- 5 Star Hotel experience is a MUST - Must have a pleasing personality - Must be fluent in English - Work Location - Doha **Job Type**: Permanent Application Question(s): - Salary expectation? **Experience**: -...
-
Hotel Duty Manager
2 weeks ago
Doha, Qatar manpower middle east Full time- Have a minimum of one (1) year ofexperience handling a similar role. - Prior experience working withPMS. - Fluency in English is compulsory. • *Key JobResponsibilities**: - Familiarity with all Front Desk and guestbooking functions. - Provides the Front Office Manager and SiteOperation Manager with a summary of activities and operationsduring the shift...
-
Assistant Front Office Manager
6 days ago
Doha, Qatar Hilton Full timeAn Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members...
-
Duty Manager
4 weeks ago
Doha, Qatar MINOR Hotels Full timeGuide & support the team in providing outstanding guest welcoming and experiences. - Train new team members, share your expertise and continually inspire the team. - Ensure daily tasks are completed accurately and in a timely manner - Confidently provide personalised and proactive guest service - Resolve & respond to guest complaints in a timely and...
-
Front Desk Manager
3 weeks ago
Doha, Qatar The Ritz-Carlton Full timeMaintaining Guest Services and Front Desk GoalsManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.Develops specific goals and plans to prioritize, organize, and accomplish your work.Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating...
-
Front Office – Front Desk Manager
3 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Beach Rotana Full timeJob SummaryWe are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation...