Store Manager

4 weeks ago

Doha, Qatar Chalhoub Group Full time

**INSPIRE | EXHILARATE | DELIGHT**

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

**What you'll be doing**

Working as a Store Manager you will be responsible for driving the store business. You will work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.

**Key Responsibilities**:

- Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
- Define, execute and monitor the store action plan to achieve sales targets and KPIs.
- Manage the customer database to build strong relationship with customers and create future potential selling opportunities
- Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.
- Think hybrid by leveraging all type of point of sales online and offline.
- Team Leadership and Development
- Provide a clear vision to the team about the business and store’s vision and key directions
- Identify, recruit, develop and retain strong talents
- Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
- Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms an constantly monitor the team’s development plans and professional growth.
- Ensure performance improvement plans are discussed and documented in a transparent manner.
- Customer Experience
- Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.
- Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them
- Operational Excellence
- Ensure all sales and operational policies and procedures are followed and maintained in the store.
- Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
- Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.) and ensure the team is well versed with it or overwise trained on it.
- Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.
- Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.
- Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours

**What we can offer you**

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opport

  • Store Manager

    2 weeks ago

    Doha, Qatar Home Box Qatar Full time

    Customer Focus Effective resource planning for customer service Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills Implement a high standard of customer focus within the store Sales and Commercial Profit Achieve the revenue targets for the store Achieve target productivity metric (sales per...

  • Store Manager

    4 weeks ago

    Doha, Qatar Home Box Qatar Full time

    Customer Focus Effective resource planning for customer service Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills Implement a high standard of customer focus within the store Regularly assesses customer service standards within store Create seamless customer service orientation among store...

  • Store Manager

    2 weeks ago

    Doha, Qatar Go Viral Agency Trading and Marketing Full time

    **Store Manager** Responsible for the overall management of the auto shop's retail store, ensuring efficient operations, exceptional customer service, and profitable sales of automotive parts, accessories, and related products. **Key Responsibilities**: - Oversee daily operations of the retail store, including inventory management, stock control, and...

  • Store Manager

    2 weeks ago

    Doha, Qatar Max Qatar Full time

    A Store Manager plans and directs the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment. **Key...

  • Store Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    Customer Focus Effective resource planning for customer service Ensure regular training of store staff on all aspects of customer service product knowledge and selling skills Implement a high standard of customer focus within the store Sales and Commercial Profit Achieve the revenue targets for the store Achieve target productivity metric (sales per...

  • Store Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    Customer Focus Effective resourceplanning for customer service Ensure regulartraining of store staff on all aspects of customer service productknowledge and selling skills Implement a highstandard of customer focus within the store Sales and Commercial Profit Achieve therevenue targets for the store Achieve targetproductivity metric (sales per person...

  • Store Manager

    2 months ago

    Doha, Qatar APPAREL Group Full time

    - Brief and guide the staff on achievement of the daily / weekly / monthly sales target- Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss- Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs- Ensure minimal stock...

  • Store Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar APPAREL Group Full time

    Brief and guide the staff on achievement of the daily / weekly / monthly sales target Must be fashionable / wellgroomed and possess uptodate product knowledge to ensure minimal stock loss Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs Ensure minimal stock loss...

  • Store Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar APPAREL Group Full time

    Brief and guide the staff on achievement ofthe daily / weekly / monthly sales target Must befashionable / wellgroomed and possess uptodate product knowledgeto ensure minimal stock loss Maintains knowledge of newproduct, trend and fashion directives at all times in order toeffectively respond to and anticipate customer needsEnsure minimal stock loss manage...

  • Store Manager

    2 weeks ago

    Doha, Qatar PlaceUp Full time

    **Salary Range**:QAR 9,000 - 10,000 We are seeking a dynamic and customer-focused Store Manager to lead our luxury perfumes and fragrances boutique. As the Store Manager, you will be responsible for overseeing all aspects of store operations, driving sales performance, and delivering exceptional customer service experiences. Your leadership and passion for...

  • Store Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar itialuS Full time

    Deliver excellent service toensure high levels of customersatisfaction.Motivate the sales team to meetsales objectives by training and mentoringstaff.Create business strategies to attractnew customers, expand store traffic, and enhanceprofitability.Hire, train, and oversee newstaff.Respond to customer complaints andconcerns in a professional manner.Ensure...

  • Store Manager

    2 months ago

    Doha, Qatar Vodafone Full time

    We look for staff who genuinely want to help customers get the most out of their gadgets. If you’ve got a passion for all things technology and have a knack for explaining things in just the right way, we’d love you to be a part of our retail team. Retail is all about connecting with customers by asking smart questions. Whereas some customers have a...

  • Store Manager

    3 weeks ago

    Doha, Qatar Al Siddiqi Holding Full time

    The Role - Maximizes store contribution through exploiting every opportunity to drive sales, reduce stock loss and maintain cost controls. Assists in delivering the highest levels of motivation and development of team members and individual and store compliance with all company regulations and procedures - Maximizes sales and exceeds store budgets, through...

  • Store Manager

    2 months ago

    Doha, Qatar al futtaim group Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Store Manager

    4 weeks ago

    Doha, Qatar al futtaim group Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Store Manager

    2 weeks ago

    Doha, Qatar Al Attiyah Architectural Group Holding Full time

    **Al Attiyah Architectural Group Holding (AAGH)** is a dynamic group of companies offering reliable, sustainable and quality services to companies across a diverse range of sectors. From construction to services, ventures, contracting and industries, we relentlessly pursue excellence and innovation, increasing value to businesses who can advance that value...

  • Store Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Vodafone Full time

    We look for staff who genuinely want to help customers get the most out of their gadgets. If you've got a passion for all things technology and have a knack for explaining things in just the right way, we'd love you to be a part of our retail team. Retail is all about connecting with customers by asking smart questions. Whereas some customers have a clear...

  • Store Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    The Role Maximizes store contribution through exploiting every opportunity to drive sales reduce stock loss and maintain cost controls. Assists in delivering the highest levels of motivation and development of team members and individual and store compliance with all company regulations and procedures Maximizes sales and exceeds store budgets through...

  • Store Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar al futtaim group Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Store Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Vodafone Full time

    We look for staff who genuinely want to help customers get the most out of their gadgets. If you've got a passion for all things technology and have a knack for explaining things in just the right way, we'd love you to be a part of our retail team. Retail is all about connecting with customers by asking smart questions. Whereas some customers have a clear...