Front Desk Agent

7 months ago

Doha, Qatar Crowne Plaza Hotels & Resorts Full time

About us We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha - The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

**Your day-to-day**:
As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home, always.
- Check guests in, issue room keys, and provide information on hotel services and room location|
- Ensure required identification is taken from guests at check-in in line with local legislative requirements|
- Answer phones in a prompt and courteous manner|
- Up-sell rooms where possible to maximize hotel revenue|
- Answer, record, and process all guest calls, messages, requests, questions, or concerns|
- Record guest preferences in the system|
- Check guests out, including resolving any late or disputed charges|
- Accurately process all cash and credit card transactions using established procedures|
- Issue, control, and release guest safe deposit boxes in line with hotel procedures|
- Communicate any outstanding guest requests or issues to management that may|require additional monitoring or follow-up|
- Take action to solve guest problems/complaints using appropriate service recovery guidelines|
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty|
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

**What we need from you**
- Minimum education of Bachelor's degree in Hotel Management or relevant degree.
- Minimum of 2-3 years of Reception or Guest Service experience in 5* hotel
- Have good English communication skills both in written and spoken
- Pleasant personality with good communication and interpersonal skills
- Strong interpersonal and problem-solving abilities are essential.
- Prior experience working with Opera or a related system

**What you can expect from us**:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life - including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting

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