Bell Captain

Enjoy awe-inspiring, authentic, and memorable experiences with the upcoming Banyan Tree Doha At La Cigale Mushaireb.

**Bell Captain / Concierge**

As our
**Bell Captain / Concierge**, you will report to the Front Office Manager and your responsibilities and essential job functions include but are not limited to the following:
**What you will be doing**:

- Support and coordinate the delivery of extraordinary service through coaching, training and guidance to the Bell and Door team.
- Assists Guests with all inquiries, both hotel and non-hotel related.
- Continually seek ways to improve the quality of service that the team provides to Guests and Colleagues, which result in the Banyan Tree Doha being a hotel of choice.
- Responsible for the delivering to Guest Rooms, any luggage, messages and any other items for delivery within the hotel.
- Consistently offer professional, friendly and engaging service.
- Ensure the timely and efficient transfer of luggage to and from Guests; rooms.
- Ensure that Guests are familiar with their room upon arrival.
- Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Front Office and Duty Managers.
- Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known.
- Maintain good relationship with service providers within the vicinity to ensure that information on their promotions are up to date.
- Maintain detailed knowledge of the activities of the day and of key occurrences within the city, including directions to key points of interests, restaurants, shopping, cinemas, sporting and recreational facilities, banks, consulates, embassies, transport systems and special events.
- Manage all transportation requests.
- Follow department policies, procedures and service standards, including all safety policies.

**Your experience and skills include**:

- Minimum two years of previous experience as Bellperson or Doorperson required.
- Excellent communication skills and a professional presentation.
- Good English language verbal communication skills.
- Strong interpersonal and problem solving abilities.
- Highly responsible and reliable.
- Ability to work well under pressure in a fast-paced environment.
- Ability to exercise good judgement with difficult Guests.
- Ability to work cohesively with fellow colleagues as part of a team.
- Ability to focus attention on Guest needs while remaining calm and courteous at all times.

**What is in it for you**:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.

Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo
**#BELIMITLES