Concierge Agent

3 days ago

Doha, Qatar Best Plaza West Bay Hotel Full time

Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. The concierge agent performs various errands related to guest’s needs, comfort and satisfaction.

At Best Plaza West Bay Hotel, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and:
Create confidence by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.

Encourage success by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced.

Make it happen by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.

**Responsibilities**:
1. Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked

2. Maintain a willingness to please attitude and give undivided attention to any approaching guest

3. Adhere to guest checking in and checking out procedures pertaining to baggage handling

4. Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members

5. Assist arriving and departing guests by opening and closing car and taxi doors

6. Maintain a spotless Porte Cochere and drive way

7. Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.

8. Be familiar with the layout of the hotel and memorize the preferred route for escorting guests

9. Room the guest in accordance with hotel standards

10. Be familiar with the lift workings and emergency stairs

11. Provide information to guests about the hotel facilities and services

12. Provide guest services and guidance

13. Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests

14. Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning

15. Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty

16. Help other employees in department, replacing them temporarily when necessary

17. Keep the baggage room clean and in order before going off duty on each shift

18. Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain

19. Use the Duty Log to document matters of importance

20. Operate Communicates equipment

21. Arrange transport and coordinate luggage

22. Manage the key system securely

23. Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

24. Greets guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

25. Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

26. Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist

SELF MANAGEMENT

1. Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook

2. Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.

3. Comply with Time and Attendance Policies set by the hotel.

4. Actively participate in training and development programs and maximize opportunities for self-development

5. Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety

6. Familiarize yourself with emergency and evacuation procedures

7. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager

8. Comply with the Company’s Corporate Code of Conduct

9. Familiarize self with the company values and model desired behaviors.

10. Perform all tasks as directed by the Manager in pursuit of the achievement of business goals

Note: Transferable visa, no live out allowance, salary QR 1,500

Pay: From QAR1,500.00 per month

**Experience**:

- Concierge: 1 year (required)

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