Guest Relation Supervisor

2 weeks ago

Doha, Qatar RIXOS RIXOS DOHA QETAIFAN ISLAND Full time

**Rixos Qetaifan Island North**

Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Icon Tower is the world’s highest tower of its kind, reaching 82 metres.

**Guest Relation Supervisor**

Within the general guidelines given by the hotel management, This position is responsible for performing all aspects of the smooth and efficient daily operation of the Guest Relations and ensures that all hotel guests and visitors receive an optimum level of service and care at all times from the guest relation team under supervision of guest relation supervisor.

**What’s in it for you**:

- Be part of a unique and complex resort in Qatar
- Take advantage of opportunities to be recognized for your professional contributions
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

**What you will be doing**:

- Process all incoming and outgoing calls accurately and courteously.
- Assist guests with check in and checkout, as well as other cashiering duties.
- Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary.
- Welcome guests on arrival, register and issue room keys according to departmental standards and procedures.
- Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival.
- Liaise closely with other relevant departments to ensure that guests requests and needs are met.
- Update and maintain repeat guest history system.
- Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
- Handle guests’ complaints and comments tactfully and efficiently.
- Handling guests’ mails, messages, and answering of phone calls.
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
- Be vigilant in regard to in-house credit matters and act upon any discrepancies.
- Alert Security or Duty Manager of suspicious looking person(s) / articles.
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features.
- Be fully conversant with hotel fire & life safety/emergency procedures.
- Attend all briefings, meetings and trainings as assigned by management.
- Report for duty on time wearing clean and complete uniform at all times.
- Maintain a high standard of personal appearance and hygiene at all times.
- Perform other reasonable duties assigned by the Management of the Hotel

**Your experience and skills include**:

- Minimum 1-2 years of experience in a similar position in the hospitality industry (5* Hotel or resort).
- Diploma in Tourism / Hospitality Management.
- Good in English and communications Skills.
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Interpersonal Skills.
- Basic computer skills.
- Customer oriented with a positive attitude and smiling face.
- Friendly and approachable.
- Cooperative and self-giving team player.
- Ability and willingness to perform under stress.
- Positive and high energy level.
- A willingness to go the extra mile in ensuring guests' needs are met.

**Your team & working environment**:
At Accor, we are Heartists

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Qetaifan Island, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding

**Our Commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, and dare to challenge the status quo
**#BELIMITLESS

  • Security Supervisor

    5 days ago

    Doha, Qatar RIXOS RIXOS DOHA QETAIFAN ISLAND Full time

    **Rixos Qetaifan Island North** Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of...

  • Guest Relations Agent

    1 month ago

    Doha, Qatar Rixos Gulf Hotel Doha Full time

    **Guest Relations Agent** The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our...

  • Guest Relations Officer

    2 weeks ago

    Doha, Qatar Marriott International, Inc Full time

    Organize and coordinate groupcheck-in/pre-registration procedures. Sell a room/accommodation toguests without reservations. Anticipate sold-out situations,identify how many rooms are over-committed; obtain alternativeaccommodations for guests with reservations. Block rooms in thecomputer, identify designated requirements. Perform duplicatereservation checks....

  • Guest Experience Supervisor

    5 days ago

    Doha, Qatar Inspire Management Training Center Full time

    As a Guest Experience Supervisor, you will be the first point of contact for the Company Guests and Members with the primary role of delivering exceptional Customer Service, promoting the activities and selling a range of Guest experiences. You should perform the duties and responsibilities in accordance with Company's Service Standards and Policies in a...

  • Supervisor-guest Relations

    4 weeks ago

    Doha, Qatar Marriott International, Inc Full time

    **หมายเลขงาน** 23145510 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar ดูบนแผนที่ **ตารางการทำงาน**...

  • Guest Relations Officer

    4 weeks ago

    Doha, Qatar Plaza Inn Hotel Full time

    **Position Overview**: We are seeking a dedicated and personable Guest Relations Officer to join our team. The Guest Relations Officer will be the face of our hotel, responsible for ensuring that each guest receives the highest level of service and hospitality from the moment they arrive until their departure. This role requires excellent communication...

  • Guest Relations Manager

    5 days ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23192933 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Doha Resort & Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...

  • Guest Relations Manager

    4 weeks ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23015180 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Doha, P.O. Box 23400, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the highest levels of hospitality...

  • Guest Relations Officer

    4 weeks ago

    Doha, Qatar Radisson Hotel Group Full time

    Experience in guest relations beneficial but not essentialHands-on approach with a can-do work styleCommitment to delivering exceptional guest service with a passion for the hospitality industryAbility to find creative solutions taking ownership for duties and tasks assignedPersonal integrity, with the ability to work in an environment that demands...

  • W Insider

    2 weeks ago

    Doha, Qatar MARRIOTT International Full time

    W Insider - Guest Service SupervisorPreferred QualificationsEducation: High school diploma or G.E.D. equivalent.Related Work Experience: At least 1 year of related work experience.Supervisory Experience: At least 1 year of supervisory experience.License or Certification: None

  • Guest Experience Expert- Guest Relations

    4 weeks ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24050693 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels City Center Doha, Zone 61, Building 31, Aba Almsan-Blumsan Street 831, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Relations Manager

    7 days ago

    Doha, Qatar RIXOS RIXOS DOHA QETAIFAN ISLAND Full time

    **Rixos Qetaifan Island North** Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of...

  • Supervisor-guest Relations

    4 weeks ago

    Doha, Qatar Marriott International, Inc Full time

    **Nº do Cargo** 23145510 **Categoria de emprego** Rooms & Guest Services Operations **Local** Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar VER NO MAPA **Horário** Full-Time **Localização remota?** N **Remanejamento?** N **Tipo de cargo** Non-Management - A Marriott International é uma empresa que oferece...

  • Supervisor-guest Relations

    4 weeks ago

    Doha, Qatar Marriott International, Inc Full time

    **Número de Empleo** 23145510 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management - Marriott International es un empleador que...

  • Supervisor-guest Relations

    4 weeks ago

    Doha, Qatar Marriott International, Inc Full time

    **Numéro de l'Emploi** 23145510 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Répondez à toutes les questions des invités et...

  • Guest Experience Supervisor

    1 month ago

    Doha, Qatar RIXOS RIXOS DOHA QETAIFAN ISLAND Full time

    **Rixos Qetaifan Island North** Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of...

  • Guest Relations Officer

    4 weeks ago

    Doha, Qatar Marriott Hotels Resorts Full time

    Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.Secure payment; activate/reissue room keys.Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.Communicate to appropriate staff when guests are waiting for an available room.Advise guest of messages.Clear departures in...

  • Guest Relation Agent

    4 weeks ago

    Doha, Qatar accor hotel Full time

    Responsiblity:Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on...

  • Guest Relations Supervisor

    5 days ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24028183 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels City Center Doha, Zone 61, Building 31, Aba Almsan-Blumsan Street 831, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments...

  • Guest Experience Supervisor

    4 weeks ago

    Doha, Qatar Marriott International, Inc Full time

    **Número de Empleo** 24050584 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación: Título de estudios secundarios o...