Guest Relations Officer

3 months ago

Doha, Qatar Plaza Inn Hotel Full time

**Position Overview**:
We are seeking a dedicated and personable Guest Relations Officer to join our team. The Guest Relations Officer will be the face of our hotel, responsible for ensuring that each guest receives the highest level of service and hospitality from the moment they arrive until their departure. This role requires excellent communication skills, attention to detail, and a passion for providing memorable experiences to our guests.

**Key Responsibilities**:

- Warmly welcome guests upon arrival and assist with check-in procedures.
- Provide personalized assistance and recommendations to guests regarding hotel facilities, local attractions, dining options, and special events.
- Handle guest inquiries, requests, and complaints in a prompt and professional manner, striving to exceed guest expectations.
- Coordinate special arrangements for VIP guests, including room upgrades, amenities, and personalized services.
- Maintain a comprehensive knowledge of hotel services, room types, rates, and promotional packages to effectively promote upselling opportunities.
- Ensure that guest rooms and public areas are well-maintained and presentable at all times.
- Collaborate with other hotel departments, including housekeeping, maintenance, and food and beverage, to fulfill guest requests and resolve issues.
- Conduct guest satisfaction surveys and actively seek feedback to identify areas for improvement.
- Uphold the hotel's standards of service excellence and contribute to a positive work environment for fellow team members.

**Qualifications**:

- Previous experience in a similar guest-facing role within the hospitality industry is preferred.
- Exceptional interpersonal and communication skills, with the ability to interact effectively with guests of diverse backgrounds.
- Strong problem-solving abilities and a proactive approach to guest service.
- Ability to multitask and work effectively in a fast-paced environment.
- Excellent organizational skills and attention to detail.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- A genuine passion for delivering exceptional guest experiences and creating memorable moments.

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have a Valid Qatar ID?
- Can you get NOC for Sponsorship Transfer?
- Can you join Immediately?

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