Senior Manager

3 months ago


Doha, Qatar Ateca Consulting Full time

Join a prestigious financial institution in Doha, Qatar, as a Senior Manager - E-Channel Hardware Support (Qatarization), ensuring continuous, high-performance support for critical banking systems.

 

Key Responsibilities

A. Shareholder & Financial

  • Ensure 24/7 operational continuity for ATMs, cheque book systems, and BSM.
  • Implement KPIs and best practices to drive performance and efficiency.
  • Foster a cost-conscious culture, optimizing resources to maximize benefits.
  • Exercise delegated authority effectively and monitor delegated tasks within the team.
  • Display a solid understanding of the institution's financial and operational performance metrics.

B. Customer (Internal & External)

  • Collaborate with Program Directors and Quality Assurance to improve workflows and create performance measurement reports.
  • Maintain maximum system uptime for ATMs, cheque book systems, and POS.
  • Liaise with internal E-Channel support teams to address customer inquiries and support needs.
  • Ensure service delivery meets SLAs, enhancing turnaround time and internal collaboration.
  • Provide accurate, timely data for external/internal audits, compliance, and risk management.

C. Internal (Processes, Products, Regulatory)

  • Support system administration, upgrades, and monitoring applications.
  • Coordinate with the Systems Group to deploy new capabilities and maintain system uptime.
  • Oversee system hardware specifications, diagnostics, troubleshooting, and repairs.
  • Standardize and improve processes in line with best practices and software development methodologies.
  • Manage and maintain key servers (Gasper application, EJ, DB, Web, Cheque book, TA, and Ter master servers).
  • Serve as the Disaster Recovery representative, ensuring readiness and participation in periodic testing.
  • Administer essential services and handle remote troubleshooting of customer software issues.

D. Continuous Improvement

  • Lead improvement initiatives and encourage innovative solutions within the team.
  • Set examples for cross-functional collaboration and adopt industry-leading practices.
  • Recognize and reward creativity and out-of-the-box thinking in daily operations.

E. Learning & Knowledge

  • Maintain advanced technical knowledge to ensure enterprise-level network systems' effectiveness.
  • Actively pursue professional development for oneself and team members.
  • Conduct regular performance reviews and address team dynamics to optimize productivity.
  • Facilitate staff growth and prepare team members for increased responsibility.

F. Legal, Regulatory, and Risk Framework Responsibilities

  • Adhere to all legal, regulatory, and compliance requirements, including AML, CTF, and Data Protection policies.
  • Embrace the Three Lines of Defense approach, managing risks effectively.
  • Support risk frameworks through incident reporting and remediation in line with operational risk requirements.
  • Complete all mandatory training and maintain required certifications to ensure full qualification for the role.

G. Confidentiality and Professionalism

  • Uphold strict data protection standards to safeguard sensitive information.
  • Maintain confidentiality for internal and client information, sharing on a need-to-know basis.
  • Exhibit the highest professional standards to uphold the institution's reputation and market leadership.

 

Qualifications

  • Bachelor’s degree in Computer Engineering or a related field.
  • Minimum of 8 years in technical support services, with expertise in IT systems management, design, implementation, and multi-platform maintenance.

 



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