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Club Lounge Ambassador

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar IHG Hotel & Resorts Full time
{"h1": "Guest Services Agent Club Lounge", "p": "At IHG Hotel & Resorts, we're committed to delivering exceptional guest experiences. As a Guest Services Agent in our Club Lounge, you'll play a key role in ensuring our premier guests feel valued and cared for.

Your responsibilities will include:

* Assisting the Guest Services Supervisor to upsell club room guests
* Managing cash float and ensuring it meets the specified amount at the end of each shift
* Retrieving and printing reports from Opera PMS for daily room allocation
* Greeting and registering guests, confirming their particulars and payment details
* Issuing keys to guests and printing payment details and bills upon check-out
* Orienting guests to our hotel's facilities and their locations
* Interacting with guests in the lobby when not occupied with check-in/out duties

If you're passionate about delivering outstanding guest service and have a keen eye for detail, we'd love to hear from you.

**Key Responsibilities:**

* Provide exceptional guest service and ensure a seamless check-in and check-out experience
* Maintain accurate records and reports
* Collaborate with the Guest Services Supervisor to achieve sales targets
* Ensure a safe and secure environment for guests

**What You'll Need:**

* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong attention to detail and organizational skills
* Ability to work independently and as part of a team

**Why Join Us:**

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment

If you're passionate about delivering exceptional guest experiences and have a keen eye for detail, we'd love to hear from you.

Apply now to join our team and take the first step towards a rewarding career with IHG Hotel & Resorts"}