Residence Lounge Ambassador

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar Crew Full time
Job Summary

Crew is seeking a highly skilled and customer-focused Residence Lounge Associate to join our team. As a key member of our lounge staff, you will be responsible for providing exceptional service to our guests, ensuring a memorable and enjoyable experience.

Key Responsibilities
  • Customer Service:
    • Deliver warm and welcoming greetings to guests as they enter the lounge.
    • Offer expert knowledge of the lounge menu, drink options, and promotions to enhance the guest experience.
    • Take orders and serve food and beverages in a timely and efficient manner.
  • Menu Knowledge:
    • Develop a thorough understanding of the lounge's menu offerings, including food and beverage options.
    • Make personalized recommendations to guests based on their preferences and menu selections.
  • Order Processing:
    • Accurately input orders into the point-of-sale system.
    • Ensure prompt and accurate delivery of orders to guests.
  • Beverage Preparation:
    • Prepare and serve a variety of beverages, including cocktails and non-alcoholic drinks.
    • Follow established recipes and presentation standards to ensure exceptional quality.
  • Cleanliness and Organization:
    • Maintain a clean and organized work environment, including the bar area, tables, and seating.
    • Ensure that all equipment and utensils are clean and properly sanitized.
  • Upselling and Promotion:
    • Promote special offers, happy hour deals, and promotions to drive additional sales.
    • Upsell premium menu items or recommend pairings with food selections.
  • Cash Handling:
    • Handle cash and process payments accurately.
    • Provide change and receipts to guests, and process credit card transactions.
  • Customer Engagement:
    • Engage with guests in a friendly and professional manner, creating a welcoming atmosphere.
    • Anticipate and respond to guest needs, providing exceptional service throughout their visit.
  • Adherence to Policies:
    • Follow the hotel's policies and procedures, including safety and hygiene standards.
    • Adhere to any legal regulations related to the service of alcohol.
  • Team Collaboration:
    • Coordinate with kitchen staff, bartenders, and other team members to ensure smooth operations.
    • Communicate effectively with colleagues and other departments within the hotel.
  • Event Support:
    • Assist in the organization and execution of special events or functions in the lounge area.
    • Collaborate with the events team for successful coordination.


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