Banking Operations Specialist

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full time

The Bank's customer service team plays a vital role in ensuring that customers receive the highest level of service. As a Banking Operations Specialist, you will be responsible for assisting the Manager Card Center Customer Service in achieving set objectives and providing quality service to cardholders and merchants.

Company Overview

QNB Group is one of the highest rated regional banks from leading credit rating agencies, including Standard & Poor's (A), Moody's (Aa3), and Fitch (A+).

Key Responsibilities
  • Provide training to customer service representatives of branches at regular intervals to enforce procedural requirements.
  • Recommend changes in card processing process to improve customer services, reduce customer complaints, and increase satisfaction levels.
  • Implement KPIs and best practices for Associate, Card Center Customer Service.
Education and Experience
  • Bachelor's degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology.
  • No prior experience required.


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