Cards Business Manager
1 week ago
We are seeking an experienced Cards Business Manager to join our team at Human Capital Group Qatar. As a key member of our organization, you will be responsible for developing and executing business plans to build key relationships and achieve targets through the Direct Cards.
Key Responsibilities:
- Manage Cards Business by planning, developing resources, coaching, monitoring, and appraising staff.
- Identify and develop opportunities to maximize penetration in the local market.
- Assign specific targets to the sales team and supervise further allocation to ensure individual productivity is maximized and matched with business potential.
- Use customer and competitor information to penetrate into new markets and/or enhance penetration in desired market segments by developing special packages.
- Establish productivity by market/products and ensure optimum results through continual analysis and monitoring.
- Manage staff issues and concerns if any.
Daily Activities:
- Morning briefing and team huddle.
- Development and management of cards pipeline and drive accountability for target achievement.
- Initial screening of applications and submission to back ops team.
- Tracking approval/declines for the day from back ops team, ensuring 100% submissions are processed and sent to Head Office.
- Work closely and proactively with internal stakeholders to identify opportunities to enhance value for the cardholders.
- Monthly performance reviews.
- Complaint management if any.
- Rigorously follow and improve controls (SOP/Process/KYC etc.) to ensure adherence to external and internal policies.
- Ensure clean desk policy, code of conduct, and other office decorum.
Skills and Requirements:
- Minimum 5 years of experience in Banking/Financial Industry.
- Excellent communication skills.
- Leadership skills.
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