Cards Business Manager

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar Human Capital Group Qatar Full time
Job Description

We are seeking an experienced Cards Business Manager to join our team at Human Capital Group Qatar. As a key member of our organization, you will be responsible for developing and executing business plans to build key relationships and achieve targets through the Direct Cards.

Key Responsibilities:

  • Manage Cards Business by planning, developing resources, coaching, monitoring, and appraising staff.
  • Identify and develop opportunities to maximize penetration in the local market.
  • Assign specific targets to the sales team and supervise further allocation to ensure individual productivity is maximized and matched with business potential.
  • Use customer and competitor information to penetrate into new markets and/or enhance penetration in desired market segments by developing special packages.
  • Establish productivity by market/products and ensure optimum results through continual analysis and monitoring.
  • Manage staff issues and concerns if any.

Daily Activities:

  • Morning briefing and team huddle.
  • Development and management of cards pipeline and drive accountability for target achievement.
  • Initial screening of applications and submission to back ops team.
  • Tracking approval/declines for the day from back ops team, ensuring 100% submissions are processed and sent to Head Office.
  • Work closely and proactively with internal stakeholders to identify opportunities to enhance value for the cardholders.
  • Monthly performance reviews.
  • Complaint management if any.
  • Rigorously follow and improve controls (SOP/Process/KYC etc.) to ensure adherence to external and internal policies.
  • Ensure clean desk policy, code of conduct, and other office decorum.

Skills and Requirements:

  • Minimum 5 years of experience in Banking/Financial Industry.
  • Excellent communication skills.
  • Leadership skills.


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