Quality Assurance Patient Engagement Coordinator

1 day ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Patient Experience Leadership Opportunity

We are seeking a highly experienced leader to join our team at lxbfYeaa and drive significant improvements in patient satisfaction and engagement.

Main Responsibilities
  • Patient Experience Strategy Development: Develop and execute a comprehensive patient experience strategy aligned with the organization's mission and values, identifying opportunities to enhance the patient's journey from admission to discharge.
  • Team Leadership and Development: Lead, mentor, and manage a team of patient experience coordinators and customer service representatives, ensuring exceptional patient service delivery.
  • Cross-Functional Collaboration and Communication: Collaborate with medical and administrative departments to ensure consistent and excellent patient care, establishing communication channels for feedback and improvement.
  • Data Analysis and Insights: Collect and analyze patient feedback and satisfaction data, generating regular reports and insights for senior management to inform business decisions.
  • Training and Development Programs: Develop and deliver training programs to enhance staff members' communication and interpersonal skills, improving patient interactions and outcomes.
  • Quality Assurance and Compliance: Monitor and evaluate patient interactions, ensuring compliance with established service standards, and implementing quality assurance processes to maintain a consistent and positive patient experience.
  • Complaint Resolution and Escalation: Address patient complaints and concerns promptly, striving for effective resolution, and escalating complex issues to relevant departments.
General OSH Responsibilities
  • Familiarize and comply with all OSHMS policies, standards, and procedures relevant to the workplace.
  • Attend applicable facility and departmental safety training, following OSHMS policies and procedures.
  • Take reasonable care for your own health and safety, as well as that of colleagues and the environment.
  • Cooperate with Entity Managers and OSH team regarding OSHMS requirements.
  • Notify supervisor or department safety representative of any hazards, mishaps, or incidents within or outside your area of work.
Requirements and Qualifications
  • Minimum 10 years' experience in a reputable organization, with a minimum of 3-5 years in a Senior position.
  • Proven experience in a patient experience or customer service leadership role within a healthcare setting.
  • Strong understanding of patient-centered care principles and customer service best practices.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficiency in data analysis and reporting tools.
  • Fluency in English is required; knowledge of Arabic is an advantage.


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