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Hotel Captain

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Rotana Hotels Full time

We are currently recruiting for a seasoned food and beverage professional to fill the position of Captain at one of our esteemed hotels. This role requires an individual with exceptional leadership skills, a strong work ethic, and a passion for delivering outstanding service to our guests.

Responsibilities:
  1. Guest Experience: Create a memorable experience for our guests through exceptional service and attention to detail.
  2. Culinary Knowledge: Develop a deep understanding of our food and beverage menu to provide informed recommendations to our guests.
  3. Customer Relations: Build strong relationships with our guests, responding to their needs and concerns in a professional and courteous manner.
  4. Outlet Preparation: Ensure the designated outlet is properly set up for service, facilitating a seamless and efficient operation.
  5. Team Management: Lead and direct the service team, providing guidance and support to ensure they meet our high standards.
  6. Training and Development: Deliver comprehensive training to colleagues, empowering them to excel in their roles.
  7. Inventory Management: Effectively manage our supplies, maintaining accurate records of our beverage stock to prevent shortages.
  8. Efficiency and Quality: Implement strategies to minimize waste, breakage, and spoilage, maintaining our commitment to excellence.
  9. Revenue Growth: Leverage up-selling techniques to exceed guest expectations, driving revenue growth and enhancing our reputation.