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Service Operations Manager

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Gartner Full time
Job Summary

We are seeking a highly skilled Service Operations Manager to join our team at Gartner. As a key member of our operations team, you will be responsible for managing end-to-end operations and key business metrics across various units.

Key Responsibilities
  • Operational Excellence: Drive incremental improvement in process across the client value chain, reducing steps and implementing intuitive and simpler process design/interfaces.
  • Digital Marketing Campaigns: Spearhead the design and implementation of innovative digital marketing campaigns to reach clients, securing their attendance for service delivery calls and events.
  • Team Guidance and Support: Provide guidance and support to teams to conceptualize, storyboard, design, and implement initiatives that have a direct impact on KPIs.
  • Process Improvement: Implement best practices and tested solutions across service delivery to maximize effectiveness.
Requirements

To be successful in this role, you will need to have a strong understanding of business operations and a proven track record of driving process improvement. You should be able to work effectively in a fast-paced environment and have excellent communication and leadership skills.