Technical Support Professional

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

We're looking for a dedicated and skilled Technical Support Professional to join our team at lxbfYeaa. As a key member of our IT department, you'll be responsible for providing top-notch technical support and maintaining our desktop infrastructure.

Key Responsibilities:

  • Provide expert-level technical support for desktop PCs, telephone systems, wireless networks, and peripherals.
  • Maintain and troubleshoot installed PCs, networks, telephone systems, and peripherals with routine maintenance and troubleshooting.
  • Identify, log, and resolve technical problems with software applications or network systems.
  • Document all tickets accurately and completely, ensuring timely updates.
  • Present potential changes and system improvements to the IT Helpdesk Team Lead for consideration and implementation.
  • Maintain agreed service levels, creating and distributing reports on progress to the IT Help Desk Lead.
  • Log and track tickets efficiently, escalating unresolved issues to the IT Helpdesk Lead when necessary.
  • Ensure users' communication channels are not missed, facilitating effective, efficient, and convenient communications.

Essential Qualifications:

  • ITIL Foundation certification or equivalent.
  • At least 8 years of hands-on experience in a Service Desk role, with a focus on desktop infrastructure.

Desirable Skills:

  • Basic knowledge and experience with AD and Exchange hardening.
  • Basic knowledge and experience with MS Exchange management and security.
  • Basic knowledge and experience with PowerShell Scripting.
  • Basic knowledge and experience with Smart Tokens and Public Key Infrastructure.
  • Basic technical implementation and support expertise in Antivirus, Windows 10 Deployment, and configuration.
  • Intermediate incident handling skills.
  • MCSA Core Infrastructure highly recommended.
  • Effective communication skills.


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